Senior IT Support Analyst (Remote) – Level 2 App Support

NewVision Software; EUA; Remoto; USD 60.000 - 80.000; Tempo integral

Resumo da vaga

New Vision Softcom & Consultancy Pvt. Ltd is seeking an IT Support Analyst, Senior (Service Desk Analyst Senior – Level 2 Application Support) to join a fast-paced customer support team.

You will handle second-level technical inquiries, bridge communication between technical and non-technical stakeholders, and ensure incidents are tracked and resolved efficiently. The role requires 3–5 years in PC support or call center environments, strong LAN/WAN knowledge, and solid Windows OS expertise.

Qualificações

• Hands-on hardware knowledge and peripherals.
• Basic software like Microsoft Office and email usage.
• LAN/WAN networking knowledge.
• Windows OS proficiency.
• Strong Level 2 troubleshooting across software, hardware, network.
• Excellent written and verbal communication.

Responsabilidades

• Provide Level 2 application support to end-users for production software.
• Manage a live queue of incidents and service requests via multiple channels.
• Prioritize incidents and keep ITSM updated with current status.
• Assist remote employees and consultants across offices.
• Troubleshoot and resolve issues; document root cause and resolutions.
• Install software on user PCs and escalate to Level 3 as needed.
• Contribute to Knowledge Articles for PAS applications.

Conhecimentos

LAN

WAN

Operating Systems

Communication

Formação

Associate's Degree

Descrição da vaga

New Vision Softcom & Consultancy Pvt. Ltd is seeking an IT Support Analyst, Senior (Service Desk Analyst Senior – Level 2 Application Support) to join a fast-paced customer support team.

You will handle second-level technical inquiries, bridge communication between technical and non-technical stakeholders, and ensure incidents are tracked and resolved efficiently. The role requires 3–5 years in PC support or call center environments, strong LAN/WAN knowledge, and solid Windows OS expertise.