Information Technology Support Analyst

FirstPRO 360; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

FirstPRO 360 is seeking an IT Support Analyst to support systems and applications. You will provide first and second level technical support to end users, ensure secure access, and manage user profiles with a focus on security and compliance.

The role requires 4+ years in system support, strong communication and problem-solving skills, and experience with ITIL. A hybrid schedule is offered, with on-site work three days per week and some after-hours support as needed.

Qualifications

• Bachelor’s degree in IT, CS, Engineering, or Business Administration (or 6 years of comparable experience).
• 4+ years of relevant experience in system support.
• Strong communication, problem-solving, and project management skills.
• Experience with ITIL and stakeholder management is a plus.

Responsibilities

• Provide first and second level technical support to end users
• Help ensure secure, compliant system access
• Manage user access and security profiles
• Work with ticket tracking tools
• Hybrid on site 3 days a week
• Some after-hours and weekend on-call support required.

Skills

Customer support

Troubleshooting

Communication

Project management

Education

Bachelor's degree in IT/CS/Engineering/Business Admin

Tools

ITIL

Job description

We’re looking for an IT Support Analyst to support systems and applications.

What you’ll do

• Provide first and second level technical support to end users
• Help ensure secure, compliant system access
• Manage user access and security profiles
• Work with ticket tracking tools
• Hybrid on site 3 days a week
• Some after-hours and weekend on-call support required.

What you bring

• Bachelor’s degree in IT, Computer Science, Engineering, or Business Administration (or 6 years of comparable experience)
• 4+ years of relevant experience in system support
• Strong communication, problem-solving, and project management skills
• Experience with ITIL and stakeholder management is a plus