Senior IT Support Administrator

University of South Carolina; Columbia (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health and Life Insurance

Paid Tuition

Annual Leave

Job summary

The University of South Carolina seeks a skilled information technology professional to provide systems administration and frontline/advanced support for the College of Nursing's Windows and macOS endpoint environments. You will manage Microsoft Intune, Jamf, Active Directory, and Group Policy, and support classroom, AV, livestreaming, and hybrid events across College locations.

Collaborate with IT staff, university partners, and vendors to deliver reliable, secure technology services and lead

Qualifications

• Experience providing advanced technical support in a complex environment, preferably in higher education or healthcare.
• Experience administering Windows and macOS endpoint environments (Intune, Jamf, AD, GPO).
• Experience with device provisioning, deployment, software packaging, patch management, and endpoint security/compliance.
• Ability to diagnose and resolve complex technical issues across multiple users and endpoints.
• Experience supporting audiovisual, classroom, conferencing, livestreaming systems.
• Experience guiding and mentoring IT support staff and student workers.

Responsibilities

• Provide systems administration for Windows and macOS endpoints and enterprise technologies.
• Manage Intune, Jamf, AD, and Group Policy in a distributed campus environment.
• Support classroom AV, livestreaming, and hybrid events.
• Collaborate with IT staff, vendors, and partners to implement solutions and projects.
• Create and maintain technical documentation and knowledge resources.
• Provide frontline and escalation support to faculty, staff, and students.

Skills

Windows OS

macOS

Intune

Jamf

Active Directory

Group Policy

MDM deployment

Endpoint security

Livestreaming tech support

Documentation

Tools

Microsoft Intune

Jamf Pro

Active Directory

Job description

Department: CON Nursing Information Technology

Part/Full Time: Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Advertised Job Summary

This position provides systems administration, enterprise endpoint management, and advanced technical support for the College of Nursing. It shares administrative ownership of the College's Windows and macOS endpoint environments and related enterprise technologies, including Microsoft Intune, Jamf/mobile device management (MDM), Microsoft Active Directory, and Group Policy. This role provides frontline and advanced technical support to faculty, staff, and students across College locations and serves as a senior technical resource and escalation point for the IT support team. It provides advanced administration and support for classroom, audiovisual, conferencing, and livestreaming technologies and works collaboratively with College IT staff, university technology partners, vendors, and other stakeholders to administer technology systems, resolve complex and systemic technical issues, implement solutions, support technology projects, and maintain reliable, secure, and responsive technology services.

Minimum Qualifications (Classified and Unclassified positions)

• Experience providing advanced technical support and systems administration in a complex organizational environment, preferably within higher education, healthcare, or a similarly distributed environment.
• Experience administering enterprise Windows and macOS endpoint environments, including Microsoft Intune, Jamf or comparable mobile device management (MDM) platforms, Microsoft Active Directory, and Group Policy.
• Experience with device provisioning and automated deployment, application packaging and software deployment, configuration and policy management, patch management, endpoint security and compliance, endpoint monitoring and troubleshooting, and technology lifecycle management.
• Experience independently diagnosing and resolving complex or systemic technical issues and administering technologies supporting multiple users and managed endpoints.
• Experience supporting audiovisual, classroom, conferencing, and instructional technology systems.
• Experience supporting livestreamed and hybrid events, including cameras, audio systems, video switching, streaming platforms, and network-based AV technologies.
• Experience providing technical guidance, training, or mentoring to IT support personnel, student employees, or temporary staff.
• Experience participating in or coordinating technology projects, system implementations, upgrades, or enterprise technology deployments.

Knowledge/Skills/Abilities

• Strong knowledge of Windows and macOS operating systems and enterprise endpoint technologies.
• Knowledge of enterprise endpoint and mobile device management concepts, technologies, and practices.
• Ability to administer, configure, maintain, and troubleshoot Microsoft Intune, Jamf, or comparable endpoint-management platforms.
• Working knowledge of Microsoft Active Directory and Group Policy administration.
• Knowledge of device provisioning, software deployment, configuration management, patch management, endpoint security, compliance, and lifecycle-management practices.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to independently research, diagnose, and resolve routine, complex, and systemic technology issues.
• Knowledge of computer hardware, software, peripherals, networking concepts, and enterprise technology environments.
• Knowledge of audiovisual, classroom, conferencing, livestreaming, and network-connected AV technologies.
• Ability to evaluate technical problems, identify potential solutions, implement appropriate resolutions, and verify successful outcomes.
• Ability to prioritize and manage multiple service requests, technical responsibilities, projects, and competing priorities.
• Ability to develop and maintain clear technical documentation, procedures, standards, and knowledge resources.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Strong customer service and interpersonal skills.
• Ability to establish and maintain effective working relationships with faculty, staff, students, vendors, university partners, and other stakeholders.
• Ability to provide technical guidance, training, and mentoring to other support personnel.
• Ability to work independently and exercise sound technical judgment while functioning effectively as part of a collaborative IT team.
• Ability to recognize when collaboration or escalation is appropriate and take ownership of assigned issues through resolution.
• Ability to learn new technologies and processes, adapt to changing technical requirements, and proactively identify opportunities to improve technology services.
• Commitment to continuous learning and maintaining current technical knowledge and skills.
• Ability to understand, interpret, and carry out complex oral and written technical instructions. Strong analytical, troubleshooting, and problem-solving skills with the ability to independently research, diagnose, and resolve complex technology issues.
• Ability to establish and maintain effective working relationships and communicate technical information effectively with both technical and non-technical audiences, including faculty, staff, students, vendors, and university technology partners.
• Individual must be self-motivated, well organized, and able to work independently while contributing effectively within a collaborative team environment. Ability to prioritize and manage multiple service requests, projects, and competing responsibilities in a dynamic support environment.
• Ability to develop, maintain, and follow technical documentation, procedures, standards, and knowledge resources. Demonstrated attention to detail and ability to maintain accurate records related to technology systems and services.
• Ability to exercise sound technical judgment, recognize when escalation or collaboration is appropriate, and take ownership of assigned issues through resolution.
• Ability to provide technical guidance, training, and mentoring to other support personnel and effectively share technical knowledge with team members.
• Ability to learn new technologies and processes, adapt to changing technical requirements, and proactively identify opportunities to improve technology services and support practices.
• Ability to adjust work schedule as necessary to support College needs, including instructional activities, technology implementations, and special events.

Job Close Date

09/29/2026

Benefits

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.