Senior IT Specialist - Lead Tech Support & Projects

Hornets-Basketball-LLC; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Hornets Sports & Entertainment (HSE) is seeking a Senior IT Specialist to serve as a senior technical resource within the IT team, owning complex incidents, projects, and IT standards development. The role focuses on maintaining and improving end-user technologies and ensuring reliable IT operations across HSE.

The Senior IT Specialist will act as an escalation point for advanced issues, lead technology projects, and coordinate with vendors and internal partners to improve security and

Qualifications

• 4+ years of progressive IT support or systems administration in enterprise environments.
• Strong troubleshooting and root cause analysis across desktop, server, and enterprise apps.
• Experience with Windows workstation/server environments, AD, Exchange, M365, and endpoint management.
• Experience supporting Microsoft technologies, including Teams, SharePoint, Intune, and Power Platform tools.
• CompTIA A+ certification within 9 months of employment.

Responsibilities

• Serve as a senior escalation point for complex IT incidents across hardware, software, networks, and applications.
• Troubleshoot and resolve advanced issues with root cause analysis and documented solutions.
• Coordinate Help Desk activities to ensure timely resolution of requests.
• Lead IT projects from initiation through post deployment support.
• Support and administer core IT systems: AD, Microsoft 365, Exchange, and patch monitoring.
• Provide advanced support for Teams, SharePoint, Intune, and Power Platform.
• Coordinate with partners for implementations, maintenance, and project execution.
• Develop and maintain IT documentation and SOPs.

Skills

Root cause analysis

Technical escalation

Microsoft 365

Active Directory

Exchange Server

Power Platform

Teams

Customer service

Documentation

Project leadership

Education

Bachelor's degree in Computer Science, Information Technology, or related discipline

Tools

Active Directory

Exchange Server

Microsoft 365 Admin Console

Intune

Power Platform

Job description

Hornets Sports & Entertainment (HSE) is seeking a Senior IT Specialist to serve as a senior technical resource within the IT team, owning complex incidents, projects, and IT standards development. The role focuses on maintaining and improving end-user technologies and ensuring reliable IT operations across HSE.

The Senior IT Specialist will act as an escalation point for advanced issues, lead technology projects, and coordinate with vendors and internal partners to improve security and