Senior IT Specialist - End-User Support & IT Admin

Oklahoma State University; Stillwater (OK); On-site; USD 46,453,000 - 81,664,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Wellness programs

Job summary

Fire Protection Publications at Oklahoma State University (OSU) in Stillwater, OK, seeks an IT professional to support hardware, software, and network services for staff and researchers. You will manage accounts, licenses, and CMS-related web updates, while delivering user training and documentation.

The role emphasizes collaboration with vendors, a focus on front-end website updates, and ongoing IT process improvements for the organization on campus and at events.

Qualifications

• Bachelor's degree and one year of related experience OR
• High school and six years related experience
• Excellent communication and interpersonal skills
• Senior roles require leadership experience

Responsibilities

• Provide on-site and remote end-user support for hardware and software issues.
• Research, recommend, and acquire hardware, software, and services with OSU Purchasing.
• Oversee identity management by creating and maintaining user accounts.
• Maintain documentation of IT procedures, equipment, and licenses.
• Maintain and update front-end of IFSTA and IFSJLM websites.

Skills

Communication skills

Interpersonal skills

Customer service

Teamwork

Problem solving

Technical analysis

Project management

Budget coordination

Independent work

Leadership

Education

Bachelor's degree

High school diploma/GED

Tools

Active Directory

Google Workspace

WordPress

Drupal

Job description

Fire Protection Publications at Oklahoma State University (OSU) in Stillwater, OK, seeks an IT professional to support hardware, software, and network services for staff and researchers. You will manage accounts, licenses, and CMS-related web updates, while delivering user training and documentation.

The role emphasizes collaboration with vendors, a focus on front-end website updates, and ongoing IT process improvements for the organization on campus and at events.