Computer Specialist I - Senior Computer Specialist II AS8145

Oklahoma State University; Stillwater (OK); On-site; USD 46,453,000 - 81,664,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Wellness programs

Job summary

Fire Protection Publications at Oklahoma State University (OSU) in Stillwater, OK, seeks an IT professional to support hardware, software, and network services for staff and researchers. You will manage accounts, licenses, and CMS-related web updates, while delivering user training and documentation.

The role emphasizes collaboration with vendors, a focus on front-end website updates, and ongoing IT process improvements for the organization on campus and at events.

Qualifications

• Bachelor's degree and one year of related experience OR
• High school and six years related experience
• Excellent communication and interpersonal skills
• Senior roles require leadership experience

Responsibilities

• Provide on-site and remote end-user support for hardware and software issues.
• Research, recommend, and acquire hardware, software, and services with OSU Purchasing.
• Oversee identity management by creating and maintaining user accounts.
• Maintain documentation of IT procedures, equipment, and licenses.
• Maintain and update front-end of IFSTA and IFSJLM websites.

Skills

Communication skills

Interpersonal skills

Customer service

Teamwork

Problem solving

Technical analysis

Project management

Budget coordination

Independent work

Leadership

Education

Bachelor's degree

High school diploma/GED

Tools

Active Directory

Google Workspace

WordPress

Drupal

Job description

Campus OSU-Stillwater

Contact Name & Email Julie Edmondson, [e-mail]

Work Schedule Monday through Friday, 8:00am-5:00pm. 1 hour lunch break.

Appointment Length Regular Continuous/Until Further Notice

Hiring Range $16.21 - $28.50 Hourly

About This Position Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders. The person in this role will be responsible for duties pertaining to IT for Fire Protection Publications.

Major Responsibilities

• Provide on-site and remote end-user support for hardware and software issues, including setting up new workstations and applications, and offering user training and documentation.
• Research, recommend, and acquire hardware, software, and services in collaboration with vendors and OSU Purchasing, while managing software licenses, subscriptions, and hardware purchases.
• Oversee identity management by creating and maintaining user accounts for networks, cloud services, and email, ensuring proper configurations for new and existing employees.
• Maintain comprehensive documentation of IT procedures, equipment, and licenses.
• Maintain and update the front-end presentation and functionality of the IFSTA and IFSJLM websites, collaborating with the maintenance team for testing and managing web updates.
• Develop and deliver training programs for FPP staff on technology systems.
• Provide IT support to International Fire Service Training Association (IFSTA) and its bi-annual conference (as needed).
• Other Duties as assigned

Position Details

• Full-time position
• Compensation for this position will be based on the work experience, skills and abilities the selected candidate brings to the position.
• Comprehensive benefits packages including health, retirement, wellness programs, and more.
• This position requires the physical ability to lift up to 50 pounds occasionally.

Together, we work hard to bring our organizational values to life.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• Computer Specialist I:
  • Bachelor's degree and one year of related experience OR
  • High school and six years related experience
  • Excellent communication and interpersonal skills
• Computer Specialist II:
  • Bachelor's degree and three years of related experience OR
  • High school and eight years related experience
  • Working knowledge of setting up and maintaining computer systems and servers including configuration
  • Excellent communication and interpersonal skills
• Computer Specialist III:
  • Bachelor's degree and five years of related experience OR
  • High school and ten years related experience
  • Detailed knowledge of setting up and maintaining computer systems and servers including configuration
  • Demonstrated leadership experience
  • Excellent communication and interpersonal skills
• Senior Computer Specialist I:
  • Bachelor's degree and seven years of related experience
  • Demonstrated leadership skills
  • Excellent communication and interpersonal skills
• Senior Computer Specialist II:
  • Bachelor's degree plus 10 years related experience or master's degree and 8 years related experience
  • Demonstrated leadership skills
  • Excellent communication and interpersonal skills

Preferred Qualifications

• Bachelors
  • Computer Science, Technology, or Business

Skills, Proficiencies, And/or Knowledge

Post-secondary education may substitute for years of required experience.

• Excellent oral and written communications skills.
• Excellent interpersonal skills.
• Strong customer service skills
• Ability to work independently and in teams.
• Strong problem solving skills.
• Ability to analyze technical information and develop workable solutions.
• Ability to coordinate budget preparation and other administrative duties.
• Ability to provide project management.
• Knowledge in the area of PC hardware & software deployment, troubleshooting and maintenance.
• This position requires the physical ability to lift up to 50 pounds occasionally.

Skills, Proficiencies, And/or Knowledge

• Experience troubleshooting hardware, OS (Windows/Mac), peripheral equipment, and remote desktop tools for local and remote users.
• Proficiency in Active Directory or Google Workspace for provisioning user accounts, permissions, and email configuration.
• Ability to manage IT inventory, software licenses, subscriptions, vendor relationships, and purchasing workflows.
• Knowledge in management and updating a Content Management System (CMS) such as WordPress and Drupal.