Computer Specialist I - Senior Computer Specialist II

Oklahoma-State-University; Stillwater (OK); Hybrid; USD 36,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Wellness programs

Job summary

Oklahoma State University in Stillwater is seeking a Computer Specialist I - Sr II to provide on-site and remote end-user IT support, set up workstations, manage software licenses, and maintain documentation. The role also updates front-end CMS sites (IFSTA and IFSJLM), delivers training for staff, supports IT for conferences, and collaborates with vendors.

Strong communication and teamwork are essential; lifting up to 50 pounds is required.

Qualifications

• Excellent oral and written communications skills.
• Excellent interpersonal skills.
• Strong customer service skills.
• Ability to work independently and in teams.
• Strong problem solving skills.
• Ability to analyze technical information and develop workable solutions.
• Ability to coordinate budget preparation and other administrative duties.
• Ability to provide project management.
• Knowledge in the area of PC hardware & software deployment, troubleshooting and maintenance.

Responsibilities

• Provide on-site and remote end-user support for hardware and software issues, including setting up new workstations and applications, and offering user training and documentation.
• Research, recommend, and acquire hardware, software, and services in collaboration with vendors and OSU Purchasing, while managing software licenses, subscriptions, and hardware purchases.
• Oversee identity management by creating and maintaining user accounts for networks, cloud services, and email, ensuring proper configurations for new and existing employees.
• Maintain comprehensive documentation of IT procedures, equipment, and licenses.
• Maintain and update the front-end presentation and functionality of the IFSTA and IFSJLM websites, collaborating with the maintenance team for testing and managing web updates.
• Develop and deliver training programs for FPP staff on technology systems.
• Provide IT support to International Fire Service Training Association (IFSTA) and its bi-annual conference (as needed).
• Other Duties as assigned

Skills

End-user support

Identity management

Documentation

Training delivery

Web maintenance

Project management

Budget coordination

Analytical thinking

Team collaboration

Customer service

Hardware troubleshooting

Education

Bachelor’s degree

High school diploma

Tools

Active Directory

Google Workspace

Windows & Mac OS

Remote desktop tools

CMS (WordPress, Drupal)

Job description

Campus

OSU-Stillwater

Contact Name & Email

Julie Edmondson, [e-mail]

Work Schedule

Monday through Friday, 8:00am-5:00pm. 1 hour lunch break.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$16.21 - $28.50

Hourly

About this Position

Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders. The person in this role will be responsible for duties pertaining to IT for Fire Protection Publications.

Major Responsibilities

As a Computer Specialist I - Sr II, you will:

• Provide on-site and remote end-user support for hardware and software issues, including setting up new workstations and applications, and offering user training and documentation.
• Research, recommend, and acquire hardware, software, and services in collaboration with vendors and OSU Purchasing, while managing software licenses, subscriptions, and hardware purchases.
• Oversee identity management by creating and maintaining user accounts for networks, cloud services, and email, ensuring proper configurations for new and existing employees.
• Maintain comprehensive documentation of IT procedures, equipment, and licenses.
• Maintain and update the front-end presentation and functionality of the IFSTA and IFSJLM websites, collaborating with the maintenance team for testing and managing web updates.
• Develop and deliver training programs for FPP staff on technology systems.
• Provide IT support to International Fire Service Training Association (IFSTA) and its bi-annual conference (as needed).
• Other Duties as assigned

Position Details

• Full-time position
• Compensation for this position will be based on the work experience, skills and abilities the selected candidate brings to the position.
• Comprehensive benefits packages including health, retirement, wellness programs, and more. Learn more: OSU Employee Benefits
• This position requires the physical ability to lift up to 50 pounds occasionally.

For Additional information on this position, please see our job listings at: ifsta.org

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• Computer Specialist I:
  • Bachelor’s degree and one year of related experience OR
  • High school and six years related experience
  • Excellent communication and interpersonal skills
• Computer Specialist II:
  • Bachelor’s degree and three years of related experience OR
  • High school and eight years related experience
  • Working knowledge of setting up and maintaining computer systems and servers including configuration
  • Excellent communication and interpersonal skills
• Computer Specialist III:
  • Bachelor’s degree and five years of related experience OR
  • High school and ten years related experience
  • Detailed knowledge of setting up and maintaining computer systems and servers including configuration
  • Demonstrated leadership experience
  • Excellent communication and interpersonal skills
• Senior Computer Specialist I:
  • Bachelor’s degree and seven years of related experience
  • Demonstrated leadership skills
  • Excellent communication and interpersonal skills
• Senior Computer Specialist II:
  • Bachelor’s degree plus 10 years related experience or master’s degree and 8 years related experience
  • Demonstrated leadership skills
  • Excellent communication and interpersonal skills

Post-secondary education may substitute for years of required experience.

Skills, Proficiencies, and/or Knowledge:

• Excellent oral and written communications skills.
• Excellent interpersonal skills.
• Strong customer service skills
• Ability to work independently and in teams.
• Strong problem solving skills.
• Ability to analyze technical information and develop workable solutions.
• Ability to coordinate budget preparation and other administrative duties.
• Ability to provide project management.
• Knowledge in the area of PC hardware & software deployment, troubleshooting and maintenance.
• This position requires the physical ability to lift up to 50 pounds occasionally.

Preferred Qualifications

• Bachelors
  • Computer Science, Technology, or Business

Skills, Proficiencies, and/or Knowledge:

• Experience troubleshooting hardware, OS (Windows/Mac), peripheral equipment, and remote desktop tools for local and remote users.
• Proficiency in Active Directory or Google Workspace for provisioning user accounts, permissions, and email configuration.
• Ability to manage IT inventory, software licenses, subscriptions, vendor relationships, and purchasing workflows.
• Knowledge in management and updating a Content Management System (CMS) such as WordPress and Drupal.