Senior IT Solutions Architect Production & Network Support

First Horizon Corp.; Charlotte (NC); Híbrido; USD 120 000 - 160 000; Tempo integral

Resumo da oferta

First Horizon Bank is seeking an IT Consultant Sr to provide production support for the network and desktop environment, including monitoring, troubleshooting, configuration, and partner support.

The role acts as a cross-disciplinary contact to resolve high-impact outages and to deploy new network designs, with up to 10% travel domestically.

Candidates should have a Bachelor's in IT/CS, 6 years of relevant experience in architecture, systems integration, technical analysis, and SDLC/Agile.

Qualificações

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 6 years of experience in the offered role or related occupation.
• 6 years of experience with solution architecture and systems integration design.
• 6 years of experience with technical application support and troubleshooting.
• 6 years of experience with project lifecycle methods (SDLC, Waterfall, Agile).
• 3 years of experience with network monitoring (Dynatrace).
• Willingness to travel up to 10% domestically.

Responsabilidades

• Provide production support including user support, monitoring, troubleshooting, and configuration.
• Serve as a point-of-contact across disciplines to resolve major system outages.
• Assist deployment/implementation planning and execution for new network designs or enhancements.

Conhecimentos

Solution architecture

Technical analysis

System integration design

Troubleshooting

SDLC

Agile

Project lifecycle skills

Formação académica

Bachelor's degree in IT/CS or related field

Ferramentas

Dynatrace

Descrição da oferta de emprego

First Horizon Bank is seeking an IT Consultant Sr to provide production support for the network and desktop environment, including monitoring, troubleshooting, configuration, and partner support.

The role acts as a cross-disciplinary contact to resolve high-impact outages and to deploy new network designs, with up to 10% travel domestically.

Candidates should have a Bachelor's in IT/CS, 6 years of relevant experience in architecture, systems integration, technical analysis, and SDLC/Agile.