Technical Analyst- ATM/Debit Card

First Horizon Bank; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

First Horizon Bank seeks a Technical Analyst to join the ATM/Debit Card technology team. The role blends hands-on technical analysis with Scrum Master responsibilities, supporting card management and transaction processing systems.

The position emphasizes collaboration with Security, Compliance, Data Governance, and operations to optimize the ATM/Debit Card portfolio while translating business needs into clear technical requirements.

Qualifications

• Experience in dynamic, fast-paced tech environments.
• Ability to translate business needs into technical/functional requirements.
• Strong written and verbal communication and negotiation skills.
• Detail‑oriented and able to manage multiple priorities.

Responsibilities

• Achieve team goals, align with policies and objectives.
• Lead Scrum processes, remove blockers, coach cross‑functional teams.
• Analyze business impacts of technology decisions and recommend outcomes.
• Collaborate with Agile Product Owner to balance LOB/Operations needs with capacity and roadmap.
• Support change requests via SNOW and Release Management.
• Assist with audits and regulatory information.

Skills

Strategic planning

Collaboration

Communication

Multi‑tasking

Governance

Problem solving

Analytical thinking

Independence

Client focus

SDLC

Education

Associate degree or higher in Computer Science

Tools

VSAM

CICS

IBM mainframe

Job description

First Horizon is seeking a Technical Analyst to join our ATM/Debit Card technology team. This unique position blends responsibilities as a Technical Analyst and Scrum Master, offering high growth potential and the opportunity to make a significant impact within the organization. Our ATM/Debit Card team manages multiple proprietary applications essential for the core processing of ATMs and debit cards, covering both card management and transaction processing.

The team plays a vital role supporting Corporate Security, Compliance, and Data Governance, working closely with technology, operations, and business partners to advance the key objectives of executive management. The position is instrumental in optimizing the management, maintenance, and utilization of our ATM and Debit Card portfolio.

We’re looking for a talented individual with an inquisitive mindset, who thrives in a technology-driven environment and actively champions innovation—from concept through implementation. This role includes oversight of external vendors integrating with our systems and requires proficiency in translating business needs into clear technical and functional requirements.

Duties and Responsibilities:

• Achieve team goals efficiently and effectively, aligning with company policies and objectives
• Team player with a willingness to learn, foster growth, and supports other team members
• Analyze the broader business and organizational impacts of application technology decisions, recommending outcomes for high-impact initiatives
• Work with Agile Product Owner to balance the demands and expectations of Line of Business (LOB) and Operations with internal capacity and roadmap commitments
• Facilitate Scrum processes, act as a servant leader, remove team blockers, and coach cross-functional teams to drive continuous improving through the Agile framework
• Contribute to overall application technology design including identifying key architectures, components and interfaces, data models, and information flows
• Participate in issue identification and problem resolution, including supporting on-call team members
• Address challenges related to system integration, platform compatibility, and multiple environments
• Effectively manage multiple activities and projects concurrently
• Assist in managing change requests in SNOW and working with Release Management team for approval
• Assist with audit and regulatory requirements, providing accurate and timely information
• Support both tactical and strategic objectives for the ATM/Debit team, IT Division, and broader FHB organization
• Adhere to First Horizon Bank’s security practices

Required Qualifications:

• Technical team experience in dynamic, fast-paced environments
• Strategic planning abilities, effective collaboration, and relationship management across business, technology, and operations partners
• Exceptional written and verbal communication and negotiation skills
• High energy, proactive approach, and results-driven mentality. ‘Take charge’ and ‘Make it happen’ attitude
• Ability to handle multiple priorities and initiatives, meeting both internal and external deadlines
• Expertise in reviewing/evaluating work of peers for quality assurance and governance
• Detail-oriented, capable of working independently or as part of a supervised team
• Strong analytical and technical development skills
• Client-focused, able to build and maintain trust and confidence with internal partners in servicing client needs
• Knowledge in source control, change control, adherence to governance standards, SDLC, and application lifecycle management

Preferred Qualifications:

• Familiarity with IBM mainframe technologies, including VSAM and CICS processing
• Experience with in-house ATM and Debit Card applications
• Exposure to Fiserv/FirstData platforms
• Experience with CV Systems
• Associate’s degree or higher in Computer Science or equivalent technical experience
• Extensive background in software development spanning multiple platforms