Senior IT Services Engineer: Solutions & Networking Lead

Loffler Companies; Saint Louis Park (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement plans

Paid time off

Job summary

Loffler Companies in Minnesota is seeking an IT Services Engineer IV to architect and implement complex IT solutions for our customers. This role emphasizes advanced troubleshooting, strong customer service, and urgency in delivering results.

You will design and support servers, storage, and networking, document issues, mentor peers, and help improve our product stack while adhering to security controls. A bachelor’s or master’s in IT and relevant certifications are preferred.

Qualifications

• Bachelor's or master's degree in IT or related field.
• 5-10 years IT support experience.
• Intermediate or advanced technical certifications.
• Excellent customer service and communication skills.
• Strong troubleshooting and time management.
• Ability to work independently and as part of a team.
• Good judgment and technical common sense.
• Proficient with server/workstation hardware and software.
• Experience with networking basics.
• Ability to mentor other engineers.

Responsibilities

• Architect advanced IT solutions.
• Design, install and support servers, storage and networking.
• Provide IT generalist support while building technical awareness.
• Document and resolve service requests and escalations.
• Collaborate with colleagues to deliver superior customer service.
• Create and publish knowledge base documentation.
• Contribute to standards and procedures.
• Share new information to improve the team.
• Ensure security controls are followed.
• Mentor and train other engineers.
• Lead projects as technical lead.

Skills

Customer service

Troubleshooting

Time management

Communication

Team player

Independent initiative

Technical judgment

Server hardware

Networking

VMware

Windows Server

O365 migration

Azure

Security controls

Documentation

Education

Bachelor's or Master's degree in IT or related field

5-10 years IT support experience

Intermediate or advanced technical certifications

Tools

VMware

Exchange Administration

Office 365

Azure

Firewall & NAT management

SAN & ISCSI

Job description

Loffler Companies in Minnesota is seeking an IT Services Engineer IV to architect and implement complex IT solutions for our customers. This role emphasizes advanced troubleshooting, strong customer service, and urgency in delivering results.

You will design and support servers, storage, and networking, document issues, mentor peers, and help improve our product stack while adhering to security controls. A bachelor’s or master’s in IT and relevant certifications are preferred.