Senior IT Service & Process Improvement Analyst

TXU Energy; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

TXU Energy is looking for an Analyst V to spur documentation and process improvements. You will work within Technology Services, driving quality and compliance through various operational activities.

The ideal candidate will have 5-7 years of relevant experience and certifications, and you will play a crucial role in improving user experiences by training technology and business users.

Qualifications

• 5-7 years professional experience in a technology or business field.
• Professional certifications such as ITIL or AWS.
• Exceptional organizational and communication skills.

Responsibilities

• Facilitate daily operational activities and measure process quality.
• Employ statistical methods to analyze applications for improvement.
• Identify and implement automation opportunities.

Skills

Statistical methods for analysis

Process documentation

Leadership and communication

Problem-solving

ITIL standards

Education

5-7 years professional experience in a technology or business field

Professional certifications (e.g., ITIL, CSM, AWS)

Job description

TXU Energy is looking for an Analyst V to spur documentation and process improvements. You will work within Technology Services, driving quality and compliance through various operational activities.

The ideal candidate will have 5-7 years of relevant experience and certifications, and you will play a crucial role in improving user experiences by training technology and business users.