Senior IT Service Management Specialist

PLANIT Group; Washington (District of Columbia); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is looking for a Senior IT Service Management Specialist to enhance their ServiceNow platform. This role involves managing configurations, upgrades, and troubleshooting while ensuring compliance with ITIL frameworks. The ideal candidate will have strong JavaScript skills and experience in automating processes. Join a dynamic team dedicated to improving IT services for federal clients, where your contributions will significantly impact operational efficiency and service reliability. If you are passionate about IT service management and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 5+ years of IT support and system administration experience.
• 3+ years of ServiceNow ITSM experience in a development role.

Responsibilities

• Maintain and customize the ServiceNow platform for optimal performance.
• Provide technical support and issue resolution to minimize service disruption.
• Document configurations and processes for compliance and knowledge sharing.

Skills

ServiceNow Administration

JavaScript

ITIL Framework

SQL

HTML

CSS

Problem-Solving

Interpersonal Skills

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Microsoft Azure DevOps

Job description

Washington, DC Contract On-Site Flexibility/Remote: 100%

PlanIT Group is seekingSenior IT Service Management Specialistfor our Federal customer in the Rosslyn, VA area. The ideal candidate will have demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting. Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow. Strong knowledge of ITIL frameworks, and ITSM best practices. Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS. Ability to implement and maintain automated processes and workflows.

Job Title: Senior IT Service Management Specialist
Location:Remote
Start Date:05/19/25
Duration:One year plus annual extensions

Job Title: Senior IT Service Management Specialist

Position Description
• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules,
and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and
organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with
release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance
and knowledge sharing.
• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT
standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and
long-term suitability.

Primary Requirements
• Demonstrated experience in managing and administering ServiceNow, including platform
configuration, upgrades, and technical troubleshooting.
• Hands-on development experience with custom workflows, scripts, portal design, and system
integrations within ServiceNow.
• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and
non-technical personnel.
• Experience providing user training and technical documentation.
• Skilled in problem-solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government
context.

Secondary Requirements
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Prior experience supporting government agencies or contracts.
• Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a
dynamic environment.

Certifications:
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ITIL Foundation Certification

Education:
• Bachelor's degree in computer science, information systems, or a related discipline.
• At least 5 years of experience in IT support, system administration, or a related technical field.
• Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.

Additional Provisions:
• Must be able to obtain a Position of Public Trust Clearance
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen or US Permanent Resident only.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)


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