IT Service Management Specialist-3207519

Frey Consulting Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking an IT Service Management Specialist to manage and enhance their ServiceNow platform. This fully remote role offers an exciting opportunity to configure and customize applications, ensuring the reliability and performance of IT services. You'll play a crucial role in implementing new features, providing technical support, and maintaining documentation. If you're passionate about IT service management and have a strong background in ServiceNow, this position is perfect for you. Join a team dedicated to excellence in IT solutions and make a significant impact in a dynamic environment.

Qualifications

• 5+ years in IT support or system administration.
• Experience managing ServiceNow configurations and upgrades.

Responsibilities

• Maintain and enhance the ServiceNow platform for optimal performance.
• Provide technical support and issue resolution for IT services.

Skills

ServiceNow Administration

ITIL Framework

Technical Troubleshooting

User Training

Problem-Solving

Education

Bachelor’s Degree in Computer Science

Tools

Microsoft Azure DevOps

Job description

IT Service Management Specialist-3207519

Job Title:IT Service Management Specialist - ServiceNow

Location:100% REMOTE

Salary/Payrate:$80/HR to $90/HR 1099

Term:Contract to Hire

Referral Fee:AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION

#LI-MG1

Our federal client is looking to hire an IT Service Management Specialist (ServiceNow) for a 100% REMOTE role. Please send your resume in WORD format should you be interested in exploring this role. The position is on a contract to hire basis and will pay an hourly rate of $80/HR to $90/HR 1099, dependent on experience. We also offer the option of $130K to $145K W2, with full benefits and PTO.

***Due to the required clearance with our government client, only US Citizens, Green Card and Green Card EAD holders may be considered. Clearance requires that the candidates have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days***

Description

• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Requirements

Primary Requirements

• Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
• Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
• Experience providing user training and technical documentation.
• Skilled in problem-solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

Secondary Requirements

• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Prior experience supporting government agencies or contracts.
• Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.

Experience

• Bachelor’s degree in computer science, information systems, or a related discipline.
• At least 5 years of experience in IT support, system administration, or a related technical field.
• Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
• Relevant certifications highly preferred, including:
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer