Sr. IT Service Management Specialist - Only W2

Seneca Resources; Arlington (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is looking for a Sr. IT Service Management Specialist to enhance the ServiceNow platform within a government environment. This role involves maintaining platform reliability, configuring applications, and providing technical support. The ideal candidate will possess strong ITIL knowledge and experience in ITSM best practices. Join a dynamic team where your contributions will directly impact service delivery and efficiency in a crucial sector. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Proven experience managing and administering ServiceNow, including configuration and troubleshooting.
• Hands-on development experience with workflows, scripts, portal design, and integrations.

Responsibilities

• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, and reporting capabilities.

Skills

ServiceNow Administration

ITIL Knowledge

Troubleshooting Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree in Computer Science

5 Years in IT Support

3 Years of ServiceNow ITSM Experience

Tools

ServiceNow

Azure DevOps

Job description

Sr. IT Service Management Specialist - Only W2

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About the Role

We are seeking a skilled Sr. IT Service Management Specialist to maintain and enhance the ServiceNow platform within a federal or government environment. The ideal candidate will have experience configuring, customizing, and supporting ServiceNow applications, along with a strong understanding of ITIL frameworks and ITSM best practices.

Responsibilities

1. Maintain the health, performance, and reliability of the ServiceNow platform.
2. Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities.
3. Manage user roles, permissions, and access control in line with security policies.
4. Provide technical support, troubleshoot issues, and ensure minimal disruption to IT services.
5. Monitor system logs and performance, proactively addressing potential issues.
6. Coordinate and implement platform upgrades, features, and enhancements.
7. Document configurations, processes, and procedures for compliance and knowledge sharing.
8. Stay updated with ServiceNow best practices and emerging features.
9. Provide technical leadership in platform design, integration, and optimization.
10. Evaluate new tools or system changes for compatibility and performance.

Minimum Requirements

• Proven experience managing and administering ServiceNow, including configuration and troubleshooting.
• Hands-on development experience with workflows, scripts, portal design, and integrations.
• Strong knowledge of ITIL and ITSM best practices.
• Ability to implement automated processes and workflows.
• Excellent communication skills for technical and non-technical audiences.
• Experience with user training and documentation.
• Problem-solving and root cause analysis skills.
• Familiarity with IT security policies, firewalls, and cybersecurity principles, especially in government contexts.

Preferred Qualifications

• Experience working in Agile environments with tools like Azure DevOps.
• Supporting government agencies or contracts experience.
• Strong organizational and analytical skills.

Education & Certifications

• Bachelor’s degree in computer science, information systems, or related field.
• At least 5 years in IT support or system administration.
• Minimum 3 years of ServiceNow ITSM experience.

Additional Requirements

• Pass client-mandated clearance (drug screening, criminal, credit).
• U.S. citizenship or permanent residence (Green Card).
• Resided in the U.S. for the past 5 years with limited travel outside the U.S.
• Adherence to business casual dress code.