Senior IT Service & Infrastructure Leader

Everise; United States; À distance; USD 120 000 - 160 000; Plein temps

Résumé du poste

Everise seeks an experienced IT Service Management & Infrastructure Manager to lead enterprise IT service delivery and infrastructure operations.

The role drives incident, problem, change, and service management processes while providing oversight across servers, cloud, network, endpoints, and security platforms, collaborating with the Global Service Desk, Security, stakeholders, and vendors to ensure stability and continuous improvement.

Qualifications

• Bachelor’s degree in CS/IT/Engineering.
• 8+ years of IT Operations, Infrastructure, or Service Management.
• 5+ years managing Major Incidents and ITSM processes.
• Strong ITIL Incident, Problem, Change, and Service Level Management knowledge.
• Experience with ServiceNow or a comparable ITSM platform.
• Experience coordinating global, cross-functional teams and third-party vendors.

Responsabilités

• Lead Major Incident, Problem, Change, and Service Management functions.
• Manage critical incident response, stakeholder communication, post-incident reviews, and root cause analysis.
• Drive SLA compliance, service performance, governance, and continual service improvement initiatives.
• Govern ServiceNow processes, workflows, escalations, reporting, and operational KPIs.
• Provide technical oversight for servers, Active Directory, Microsoft 365, Azure, networks, endpoints, and security platforms.
• Chair Change Advisory Board meetings and ensure effective planning and execution of changes and releases.
• Manage vendor performance, technical escalations, and service commitments.
• Prepare executive dashboards, trend reports, and service review updates.
• Lead, coach, and develop service management and technical operations teams.

Connaissances

Leadership

Incident management

Stakeholder comms

Cross-functional coordination

Formation

Bachelor’s degree in CS/IT/Engineering

Outils

ServiceNow

Azure

Active Directory

VMware

Description du poste

Everise seeks an experienced IT Service Management & Infrastructure Manager to lead enterprise IT service delivery and infrastructure operations.

The role drives incident, problem, change, and service management processes while providing oversight across servers, cloud, network, endpoints, and security platforms, collaborating with the Global Service Desk, Security, stakeholders, and vendors to ensure stability and continuous improvement.