Senior IT Service Engineer II: M365 & Automation Lead

Executech; Flagstaff (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Executech in Flagstaff, Arizona, is seeking a Service Engineer II who will independently resolve complex IT issues while ensuring top-notch client service. The role involves troubleshooting across Microsoft 365 and various systems, with ownership of tickets from start to finish, ensuring compliance with KPIs and operational standards.

Ideal candidates will have 2-5 years of IT support experience and strong knowledge of Microsoft 365 administration, as well as intermediate troubleshooting skills. A relevant Microsoft certification is expected to align with daily responsibilities.

Qualifications

• 2–5 years of IT support experience with increasing complexity.
• Strong working knowledge of Microsoft 365 administration and device management.
• Able to prioritize effectively and maintain quality under SLA pressure.

Responsibilities

• Resolve issues beyond Service Engineer I scope across devices and core business systems.
• Own tickets end-to-end: client updates, resolution confirmation.
• Use scripting for repeatable tasks within approved standards.

Skills

IT support experience

Microsoft 365 administration

Intermediate troubleshooting

PowerShell fundamentals

Client communication

Education

Microsoft role-based certification

Tools

MSP toolsets

Job description

Executech in Flagstaff, Arizona, is seeking a Service Engineer II who will independently resolve complex IT issues while ensuring top-notch client service. The role involves troubleshooting across Microsoft 365 and various systems, with ownership of tickets from start to finish, ensuring compliance with KPIs and operational standards.

Ideal candidates will have 2-5 years of IT support experience and strong knowledge of Microsoft 365 administration, as well as intermediate troubleshooting skills. A relevant Microsoft certification is expected to align with daily responsibilities.