IT Service Engineer II: End-to-End Tech Lead for Clients

Executech; Richland (WA); On-site; USD 70,000 - 95,000; Full time

Job summary

Executech in Richland, WA is hiring a Service Engineer II to independently resolve complex IT issues and own end-to-end resolution within MSP operations.

The role emphasizes strong technical judgment, proactive client communication, and disciplined execution in a metric-driven environment. You will mentor junior staff, drive process improvements, and maintain security across Microsoft 365, identity, and device management.

Qualifications

• 2–5 years of IT support experience with increasing complexity, MSP experience strongly preferred.
• Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
• Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
• Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
• Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).

Responsibilities

• Lead complex issues across devices, identity, Microsoft 365, and core business systems for assigned clients.
• Own tickets end-to-end: updates, vendor coordination, resolution confirmation, and cross-team handoff.
• Apply structured troubleshooting and sound judgment on escalation needs.
• Use PowerShell scripting for repeatable tasks within approved standards.
• Support security posture through correct identity verification and incident escalation workflows.
• Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
• Mentor Service Engineer I staff via shadowing and escalation feedback.
• Balance client advocacy with scalability, security, and Executech standards across boundaries.

Skills

MSP experience

Microsoft 365 administration

Identity management

Device management

PowerShell

Automation

Tools

MSP toolset

PowerShell scripting

Job description

Executech in Richland, WA is hiring a Service Engineer II to independently resolve complex IT issues and own end-to-end resolution within MSP operations.

The role emphasizes strong technical judgment, proactive client communication, and disciplined execution in a metric-driven environment. You will mentor junior staff, drive process improvements, and maintain security across Microsoft 365, identity, and device management.