Senior IT Service Desk Specialist

Astreya Partners, LLC; Cambridge (MA); Sur place; USD 63 000 - 104 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental & Vision

401(k) plan

Paid time off

Paid holidays

Professional development

Résumé du poste

Astreya Partners, LLC is seeking a Service Desk Specialist III to troubleshoot and resolve desktop hardware and software issues while delivering excellent end-user service. The role involves imaging devices, managing tickets, inventory, and on-site device handoffs across designated locations.

The ideal candidate has a Bachelor’s degree with several years of related experience, strong communication, and the ability to work independently under pressure.

Qualifications

• Bachelor’s degree with 5–8 years of related experience or equivalent
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• Strong interpersonal and customer service skills
• Experience with hardware, software, and network troubleshooting
• Experience with software application use and installation

Responsabilités

• Follow standard operating and ticketing procedures to image, update and resolve computer and software issues for new and existing employees.
• Maintain equipment inventory, including processing RMAs and ordering new equipment.
• Maintain presence at designated service locations for pickup and delivery of devices.
• Monitor, update and maintain tickets in the ticketing system.
• Respond to tickets, contact users and plan workload.
• Provide routine hardware and software troubleshooting to resolve IT problems.

Connaissances

Customer service

IT support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Communication

Team player

Independent worker

Formation

Bachelor's degree

Outils

Ticketing system

Description du poste

Astreya Partners, LLC is seeking a Service Desk Specialist III to troubleshoot and resolve desktop hardware and software issues while delivering excellent end-user service. The role involves imaging devices, managing tickets, inventory, and on-site device handoffs across designated locations.

The ideal candidate has a Bachelor’s degree with several years of related experience, strong communication, and the ability to work independently under pressure.