Junior IT Service Desk Specialist

Astreya Partners, LLC

Cupertino (CA)

On-site

USD 32,000 - 51,000

Full time

9 days ago

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Benefits offered by this job

Medical benefits (UHC Kaiser)

Dental coverage

Vision benefits

401k plan

Paid time off

Tuition reimbursement

Wellness programs

Job summary

Astreya is seeking a Service Desk Specialist I to support one of our key clients. The role will troubleshoot and fix desktop hardware and software issues while delivering excellent customer service to end-users.

The successful candidate will be eager to learn and follow policies with strong teamwork and independent work abilities. The position involves imaging, updating, and resolving issues, maintaining equipment inventory, supporting network access, and handling tickets with care and

Qualifications

Bachelor’s degree or equivalent combination of education and experience.
Experience with desktop hardware and software troubleshooting.
Strong written and verbal communication.
Ability to work independently and in a team setting.

Responsibilities

Image, update, and resolve computer issues for new and existing employees following SOPs.
Maintain equipment inventory and process RMAs.
Be physically present at service locations to assist end-users.
Monitor and update tickets in the ticketing system; escalate when needed.
Assist with user contact, workload planning, and follow-up on tickets.