Entry-Level IT Service Desk Specialist

Astreya; Cupertino (CA); Sur place; USD 32 000 - 51 000; Plein temps

Avantages offerts par ce poste

Medical provided through UHC / Kaiser

Dental provided through UHC

Vision provided by UHC

Flexible Spending Account

Pre-Tax Commuter/ Parking & Transit

Continuing Education via Udemy andCour

Wellness programs

Paid Time Off

Paid Holidays

Résumé du poste

Astreya is seeking a Service Desk Specialist I to support one of its key clients in Cupertino, CA. You will troubleshoot desktop/hardware and software issues, delivering strong customer service to end users and applying policy-compliant procedures.

You will follow standard operating and ticketing procedures to image, update, and resolve issues for new and existing employees, while maintaining inventory and responding to tickets with timely follow-up.

Qualifications

• Bachelor9s degree (B.S/B.A) and 002 to 2 years9 related experience or equivalent.
• Strong written and oral communication skills.
• Ability to work independently with minimal supervision.

Responsabilités

• Follow SOPs and ticketing procedures to image, update and resolve computer/software issues for new and existing employees.
• Help maintain equipment inventory, including processing RMAs and ordering new equipment.
• Maintain presence at designated service locations and manage pickup/delivery of user computers.
• Monitor, update and maintain tickets in a defined ticketing system.
• Assist with responding to tickets, contact users and plan workload.
• Update, track and elevate tickets to appropriate levels/groups for resolution.
• Sign-off on closed tickets with the user and follow up accordingly.
• Provide routine software and hardware troubleshooting to resolve IT problems.
• Assist with access to corporate network/wireless and VPN applications.

Connaissances

Excellent written and oral comms

Strong interpersonal & customer

Independent worker

Team player

Hardware/software/network troublesho

Formation

Bachelor039s degree (B.S/B.A)

Description du poste

Astreya is seeking a Service Desk Specialist I to support one of its key clients in Cupertino, CA. You will troubleshoot desktop/hardware and software issues, delivering strong customer service to end users and applying policy-compliant procedures.

You will follow standard operating and ticketing procedures to image, update, and resolve issues for new and existing employees, while maintaining inventory and responding to tickets with timely follow-up.