Senior IT Service Desk Lead - First-Time Fix Expert

East Lancashire Hospitals NHS Trust; Nebraska; On-site; USD 28,000 - 36,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking a Senior Service Desk Specialist to provide first and second line technical support, enabling timely incident resolution and adherence to service levels. The role focuses on delivering efficient, high-quality IT support for staff across the Trust and remote sites.

The successful candidate will contribute to incident management, support problem management initiatives, and maintain knowledge bases and service desk documentation to drive continuous

Responsibilities

• Supporting Service Delivery management with problem management
• Updating article list and knowledge bases
• Providing first time fix process documents for Service Desk

Job description

East Lancashire Hospitals NHS Trust is seeking a Senior Service Desk Specialist to provide first and second line technical support, enabling timely incident resolution and adherence to service levels. The role focuses on delivering efficient, high-quality IT support for staff across the Trust and remote sites.

The successful candidate will contribute to incident management, support problem management initiatives, and maintain knowledge bases and service desk documentation to drive continuous