Senior IT Service Desk Engineer III - On-Site Support

Fred Hutchinson Cancer Center (Fred Hutch); Seattle (WA); On-site; USD 51,000 - 76,000; Full time

Job summary

Fred Hutchinson Cancer Center is seeking a Service Desk Engineer III for on-site support at the Proton Therapy Center in Seattle. You will provide advanced troubleshooting for hardware, software, and connectivity, handling escalations, and maintaining documentation. Strong AD, Office 365, and Citrix/VMware Horizon experience are required.

Weekend hours may be needed. Join a collaborative IT team supporting clinical and administrative staff in a highly regulated healthcare environment, with a

Qualifications

• High School diploma or equivalency required.
• Minimum 3 years of Desktop Support/Service Desk experience.

Responsibilities

• Provide advanced troubleshooting and resolution for hardware, software, authentication, connectivity, peripheral, and application issues
• Answer incoming calls and walk-up requests for technical support
• Record incidents and requests in the ticketing system, including capturing request details, assessing impact/priority, and documenting resolution
• Independently manage and resolve tickets in the queue within established service expectations
• Manage user account access via Active Directory and Duo, including onboarding/offboarding and departmental technology changes
• Prioritize incidents according to operational and patient-care impact and communicate clearly with users and technical teams throughout resolution
• Perform initial troubleshooting of infrastructure, network, security, and application issues and coordinate escalation to appropriate technical teams when necessary
• Publish and maintain documentation in the team knowledge base
• Exercise good judgment when faced with challenging situations

Skills

Troubleshooting

Customer service

Communication

On-site support

Ticketing

Education

High School diploma or equivalent

Tools

Windows enterprise domain

Active Directory

Office 365

Citrix

VMware Horizon

VPN networking

Job description

Fred Hutchinson Cancer Center is seeking a Service Desk Engineer III for on-site support at the Proton Therapy Center in Seattle. You will provide advanced troubleshooting for hardware, software, and connectivity, handling escalations, and maintaining documentation. Strong AD, Office 365, and Citrix/VMware Horizon experience are required.

Weekend hours may be needed. Join a collaborative IT team supporting clinical and administrative staff in a highly regulated healthcare environment, with a