IT Service Desk Engineer II: Client-Focused Tech Support

Fred Hutchinson Cancer Research Center; Seattle (WA); On-site; USD 45,000 - 69,000; Full time

Benefits offered by this job

Medical/vision

Dental

Flexible spending accounts

Life

Job summary

Fred Hutchinson Cancer Center is hiring a Service Desk Engineer II to deliver high‑quality IT support for campus users. You will troubleshoot desktops, laptops, peripherals, and mobile devices, handle incidents, and collaborate with the IT Service Desk team to resolve complex issues in a fast-paced, on‑site environment.

The role requires strong communication skills, on‑site presence in Seattle, and the ability to learn new technologies quickly.

Qualifications

• High School diploma or equivalency.
• Minimum 2 years of experience.
• Experience with Windows 10/11 installation, troubleshooting, and configuration.
• Experience with Microsoft Office 365 programs including Outlook.
• Experience of supporting Citrix and Virtual environments.
• Experience of network shares and permissions.
• Experience of network topology and client configuration for VPN, Terminal Services, RDP, DHCP or static connections.
• Excellent written and oral communication skills.

Responsibilities

• Answering incoming calls, emails, and walk-up requests for IT and technical support.
• Providing remote access support as necessary.
• Recording incidents and requests in the ticketing system with details, impact, and priority.
• Managing and resolving tickets within SLAs.
• Maintaining communications with customers and updating ticket status.
• Publishing and maintaining documentation in the team knowledge base.
• Collaborating with team members to implement solutions.
• Assisting with training and coaching of junior team members.
• Regular and punctual attendance.

Skills

Customer service

Communication skills

Problem solving

Remote/Hybrid support

Education

High School diploma or equivalency

Tools

Windows 10/11

Microsoft 365/Outlook

Citrix

Virtual environments

VPN

RDP

Active Directory

Job description

Fred Hutchinson Cancer Center is hiring a Service Desk Engineer II to deliver high‑quality IT support for campus users. You will troubleshoot desktops, laptops, peripherals, and mobile devices, handle incidents, and collaborate with the IT Service Desk team to resolve complex issues in a fast-paced, on‑site environment.

The role requires strong communication skills, on‑site presence in Seattle, and the ability to learn new technologies quickly.