IT Service Desk Engineer II — Impactful Tech Support

Life Science Washington; Seattle (WA); On-site; USD 4,604,000 - 6,905,000; Full time

Benefits offered by this job

Medical/vision

Dental

Flexible spending accounts

Life

Disability

Retirement

Family life support

Employee assistance program

Onsite health clinic

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Paid parental leave

Job summary

Fred Hutchinson Cancer Center in Seattle is seeking a Service Desk Engineer II to provide frontline IT support for desktop, peripherals, printers and mobile devices across campus. You will resolve diverse computing problems and deliver end-user solutions with strong customer service.

The role includes installation, troubleshooting, admin tasks, and participating in on-call rotations. A minimum 2 years' experience with Windows and Office 365 is expected, with comprehensive benefits.

Qualifications

• Minimum 2 years of experience in IT support.
• Experience supporting Windows 10/11 including install, troubleshoot and config.
• Experience with Office 365 programs including Outlook.
• Experience supporting Citrix and virtual environments.
• Experience with network shares and permissions; VPN/RDP connectivity.
• Excellent written and oral communication skills.

Responsibilities

• Answering incoming calls, emails, and walk-up requests for IT support.
• Providing remote access support as necessary.
• Recording incidents in the ticketing system and applying priority.
• Managing and resolving tickets within SLAs.
• Maintaining communications with customers and updating ticket status.
• Publishing and maintaining documentation in the knowledge base.
• Collaborating with team members to identify solutions.
• Assist with training and coaching of junior team members.
• Manage multiple tasks and priorities with professionalism.

Skills

Windows 10/11 support

Office 365 (Outlook)

Citrix & Virtual environments

Network shares & permissions

VPN/Terminal Services/RDP/DHCP/Static

Written & spoken communication

Education

High School diploma or equivalent

Tools

JAMF

Job description

Fred Hutchinson Cancer Center in Seattle is seeking a Service Desk Engineer II to provide frontline IT support for desktop, peripherals, printers and mobile devices across campus. You will resolve diverse computing problems and deliver end-user solutions with strong customer service.

The role includes installation, troubleshooting, admin tasks, and participating in on-call rotations. A minimum 2 years' experience with Windows and Office 365 is expected, with comprehensive benefits.