Healthcare IT Service Desk Engineer III - On Site

Fred Hutchinson Cancer Center

Seattle (WA)

On-site

USD 50,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Medical/vision

Dental

Flexible spending accounts

Life insurance

Retirement plan

Onsite health clinic

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Paid parental leave

Job summary

Fred Hutchinson Cancer Center is seeking a Service Desk Engineer III to provide advanced technical support for clinical and administrative teams on-site at the Proton Therapy Center in Seattle. Expect some weekend work as part of a small, capable IT group.

The role requires strong troubleshooting, Windows/Office 365 expertise, Active Directory, and patient-care environment experience. Join a collaborative team delivering high-quality service in a fast-paced setting.

Qualifications

High School diploma or equivalent required with minimum 3 years desktop support experience.
Experience troubleshooting hardware and software issues in an enterprise environment.
Advanced knowledge of Windows OS in an enterprise domain environment.
Ability to independently diagnose and escalate complex issues.
In-depth knowledge of Microsoft Office 365 applications.
Active Directory and security groups expertise.
Networking concepts including TCP/IP, DNS, DHCP, VPN, and wired/wireless connectivity.
Experience with server build, deployment, and support.
Experience with virtual desktops like Citrix/VMware Horizon.
Experience in healthcare or highly regulated environments.
Strong customer-service orientation and communication skills.
Willingness to learn new technologies.

Responsibilities

Provide advanced troubleshooting for hardware, software, authentication, connectivity, and applications.
Answer calls and walk-up requests for technical support.
Record incidents in the ticketing system and document resolutions.
Manage and resolve tickets within service expectations.
Manage user accounts via Active Directory and Duo; onboarding/offboarding tasks.
Prioritize incidents by impact and communicate status clearly.
Troubleshoot infrastructure and coordinate escalation to teams.
Publish and maintain knowledge base documentation.
Demonstrate professionalism and excellent customer service.
Collaborate with team and handle multiple priorities; some weekend work.