Senior IT Service Desk Analyst – Enterprise Support

State of Colorado; Colorado; Hybrid; USD 75,000 - 95,000; Full time

Job summary

Governor's Office of Information Technology is seeking a skilled Service Desk Senior Analyst to deliver Tier I/II support for a range of applications and devices, including desktop and mobile platforms. You will analyze, diagnose, and resolve issues, escalate when needed, and collaborate with leads and SMEs to test applications and report results.

The role requires five years in a Service Desk environment, with experience in Active Directory, Google applications, and relevant ITIL/HDI/A+

Qualifications

• Five years of professional experience in a Service Desk role.
• Experience supporting enterprise applications and hardware.
• Ability to diagnose and resolve issues quickly and thoroughly.

Responsibilities

• Daily operation of the Incident Management System and related processes.
• Provide Tier I and II support for applications, administration, and hardware across enterprise services.
• Install and support specified software and contribute to staff training or coaching.

Skills

IT Service Desk experience

Active Directory experience

Google applications

Education

A+ Certification

HDI Certification

ITIL Certification

Job description

Governor's Office of Information Technology is seeking a skilled Service Desk Senior Analyst to deliver Tier I/II support for a range of applications and devices, including desktop and mobile platforms. You will analyze, diagnose, and resolve issues, escalate when needed, and collaborate with leads and SMEs to test applications and report results.

The role requires five years in a Service Desk environment, with experience in Active Directory, Google applications, and relevant ITIL/HDI/A+