Tier 1 Service Desk Analyst: Microsoft & Google Apps

Beacon Hill Staffing Group, LLC; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid time off

Job summary

Beacon Hill Staffing Group, LLC is seeking a Tier 1 Service Desk Analyst to be the first point of contact for internal associates seeking technical support in Indianapolis, IN. You will provide phone-based and ticket-based support through Fresh Service for Microsoft 365, Google Workspace, UKG, Concur, and iPhones/iPads.

The role emphasizes access management via Active Directory, password resets, login troubleshooting, and delivering high-level customer service in a fast-paced environment.

Qualifications

• 2+ years of IT support, Service Desk, or Help Desk experience.
• Experience supporting Microsoft applications (Microsoft 365, Outlook, Teams, etc.).
• Hands-on experience with Active Directory, including user account management and password resets.

Responsibilities

• Provide phone-based and ticket-based support through Fresh Service.
• Address access and permissions requests, and resolve login issues across multiple applications.
• Document incidents accurately and deliver high-level customer service in a fast-paced environment.

Skills

Active Directory

Fresh Service

Microsoft 365

Customer service

Password resets

Tools

Microsoft applications

Job description

Beacon Hill Staffing Group, LLC is seeking a Tier 1 Service Desk Analyst to be the first point of contact for internal associates seeking technical support in Indianapolis, IN. You will provide phone-based and ticket-based support through Fresh Service for Microsoft 365, Google Workspace, UKG, Concur, and iPhones/iPads.

The role emphasizes access management via Active Directory, password resets, login troubleshooting, and delivering high-level customer service in a fast-paced environment.