Senior IT Service Desk Administrator (Global Ops)
AWAC
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Job summary
Allied World seeks a Senior Associate Administrator, Operations, Service Desk to deliver advanced technical support across North America and beyond. You will manage endpoint devices, HAM, Intune, Autopilot, AD/Azure AD, Okta, and cloud apps while driving service improvements and project involvement.
You will support a global user community with strong incident handling and documentation. Ideal candidates have 3–5 years in IT support roles, hands-on experience with Microsoft 365, Intune, Windows
Qualifications
- 3–5 years in an IT Support, Service Desk, Desktop Support or IT Operations role.
- Experience with Microsoft 365, Exchange Online, Azure AD and Windows desktops.
- Hands-on with Microsoft Intune, Windows Autopilot, and identity management platforms.
- Experience with ServiceNow ITSM platform.
- Experience supporting Active Directory and identity management platforms.
- Experience with hardware asset management and endpoint lifecycle processes.
Responsibilities
- Provide advanced technical support and proactive service desk operations.
- Administer HAM, Intune, Autopilot, AD/Azure AD, Okta and enterprise apps.
- Manage incidents/requests, ensure SLA adherence, and analyze recurring issues.
- Collaborate with infrastructure, security and business teams across time zones.
- Contribute to IT projects and improve service delivery.
- Collaborate with cross-functional teams and assist with training.
Skills
Tools
Job description
Allied World seeks a Senior Associate Administrator, Operations, Service Desk to deliver advanced technical support across North America and beyond. You will manage endpoint devices, HAM, Intune, Autopilot, AD/Azure AD, Okta, and cloud apps while driving service improvements and project involvement.
You will support a global user community with strong incident handling and documentation. Ideal candidates have 3–5 years in IT support roles, hands-on experience with Microsoft 365, Intune, Windows
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