Global Service Desk Leader – AI-Driven Operations & People
Orion-Advisor-Technology
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Benefits offered by this job
Job summary
Orion is seeking a Senior Manager, Service Desk to lead strategy, operations, and the team experience for a global service desk. You’ll own the technology lifecycle, set standards, and drive improvements across devices, peripherals, access, and licensing while partnering with cross-functional teams.
You will champion AI-powered support, administer Jira/Confluence, and manage Intune/Entra ID workflows. The role requires strategic leadership across international locations and a strong focus on
Qualifications
- Seven+ years in service desk operations or IT support.
- Experience with endpoint management and license management.
- Strong knowledge of Microsoft 365 and security/compliance requirements.
Responsibilities
- Lead and develop the service desk team across domestic and international locations.
- Own the service desk lifecycle including onboarding, device provisioning, and asset management.
- Administer service desk systems (Jira, Confluence) and Microsoft 365 tools.
- Drive AI and automation adoption for ticket handling and knowledge management.
- Develop escalation procedures and measure service delivery performance.
Skills
Education
Tools
Job description
Orion is seeking a Senior Manager, Service Desk to lead strategy, operations, and the team experience for a global service desk. You’ll own the technology lifecycle, set standards, and drive improvements across devices, peripherals, access, and licensing while partnering with cross-functional teams.
You will champion AI-powered support, administer Jira/Confluence, and manage Intune/Entra ID workflows. The role requires strategic leadership across international locations and a strong focus on
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