Senior IT Administrator

Illumio; Sunnyvale (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health and Savings Accounts

Equity Opportunities

Paid time off

Job summary

Illumio seeks a Senior IT Administrator to join the IT Service Operations team. You will manage Windows and macOS endpoints, automate IT processes, and deploy zero-touch provisioning using Intune and Jamf Pro.

You will administer Microsoft 365, Defender, and related cloud services, while serving as a trusted escalation resource for executives. The role emphasizes independent problem-solving, strong communication, and collaboration with Information Security to uphold security and reliability

Qualifications

• Extensive hands-on experience managing Windows and macOS environments.
• Expertise with Intune, Jamf Pro, and zero-touch deployment.
• Experience integrating ServiceNow with Okta and MS 365.

Responsibilities

• Lead endpoint management for Windows and macOS platforms.
• Design and implement IT automations and integrations across systems.
• Administer and optimize Microsoft 365 services and Defender policies.
• Provide high-touch support to executives and admins.

Skills

Windows Administration

macOS Administration

Intune

Jamf Pro

PowerShell

Okta Workflows

ServiceNow

Microsoft 365

Defender

Education

Bachelor's degree in Information Technology or CS

Tools

Microsoft Intune

Jamf Pro

Okta

ServiceNow

PowerShell

Job description

• Our IT team is a key contributor at the heart of our operations, collaborating closely with teams across the organization to drive business value. We encourage our team members to be innovators, actively seek solutions, and meet challenges head-on
• From end-user support to pioneering IT solutions and business applications, we continuously advance our capabilities. As a leader in Zero Trust Segmentation—protecting organizations from cyber threats like ransomware—Illumio recognizes the critical role of robust IT infrastructure. Our IT team is a vital and esteemed strategic partner throughout the company
• We are seeking an experienced and technically proficient Senior IT Administrator to join our IT Service Operations team
• The ideal candidate will be expected to identify opportunities to streamline IT operations through automation, system integration, and process improvement
• The role will also provide advanced technical support and high-touch service to executives and executive assistants and serve as an escalation point for complex technical issues
• Serve as a senior subject matter expert for the organization’s Windows and macOS endpoint environments
• Administer Microsoft Intune and Jamf Pro, including the creation, testing, and deployment of policies, configuration profiles, applications, security settings, and compliance controls
• Manage Windows and macOS provisioning and zero-touch deployment, including Windows Autopilot and Apple Automated Device Enrollment
• Manage endpoint patching and software update processes, including testing, deployment, monitoring, and remediation
• Configure and support Intune Company Portal and mobile device enrollment
• Monitor and troubleshoot endpoint enrollment, policy, application, compliance, and deployment issues
• Develop and maintain standardized endpoint configurations and security controls in partnership with Information Security
• Serve as a senior technical resource for Microsoft 365 and related Microsoft cloud technologies
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Purview, Defender, and related services
• Configure and maintain Microsoft Defender for Office 365 email protection and security policies, including anti-phishing, anti-spam, malware protection, Safe Links, Safe Attachments, and related threat protection capabilities
• Configure, deploy, and maintain Microsoft Purview Data Loss Prevention (DLP) policies and related data protection controls
• Monitor DLP and email security activity, troubleshoot policy behavior, and tune policies to balance security requirements with employee productivity
• Administer and support Microsoft Defender and related endpoint security capabilities in partnership with Information Security
• Manage and maintain compliance with all licensed Microsoft products
• Stay current with Microsoft cloud capabilities and identify opportunities to improve security, administration, and operational efficiency
• Design and implement automations and integrations between IT systems using Workato, Okta Workflows, PowerShell, APIs, and other appropriate technologies
• Develop and maintain Workato integrations between platforms such as ServiceNow, Okta, Microsoft 365, HR systems, and endpoint management solutions
• Configure and maintain ServiceNow solutions, including catalog items, workflows, Flow Designer, forms, business rules, and related configurations
• Automate IT processes and system interactions to improve efficiency and reduce manual administrative tasks
• Troubleshoot, document, and maintain existing automations, integrations, and ServiceNow configurations with an emphasis on reliability, security, and scalability
• Provide advanced technical support for Windows, macOS, Microsoft 365, Zoom, and other critical business technologies
• Provide high-touch, white-glove technical support to executives and executive assistants
• Build, configure, deploy, and support Zoom Rooms and associated conference room technologies
• Provide advanced audio/video support for company events, including All Hands, executive meetings, and other large-scale events
• Configure, maintain, and troubleshoot conference room displays, cameras, microphones, speakers, controllers, and related AV systems
• Serve as an escalation point for complex employee technology issues

Benefits

• Health and Dependent Savings Accounts
• Life and Disability Programs
• Paid Parental Leave
• Voluntary Benefit Programs
• Company Sponsored Wellness Program
• Wellness Reimbursement Program
• Retirement Savings
• Equity Opportunities
• Paid time off and Paid Holidays
• Employee Incentive Program
• Medical, Dental, Vision Coverage

This role requires extensive hands-on experience managing Windows and macOS environments and will serve as a subject matter expert for endpoint management, Microsoft administration, identity and access management, IT automation, and enterprise applicationsThis role requires strong technical expertise, independent problem-solving, and the ability to design and implement scalable solutions that improve the reliability, security, and efficiency of IT operationsStrong experience with Windows Autopilot and Apple Automated Device EnrollmentBachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experienceExperience with Okta and Okta Workflows, and similar technology, particularly user lifecycle automationExperience designing and implementing IT system integrations and automationsExtensive hands-on experience administering Windows and macOS enterprise environmentsStrong troubleshooting, analytical, communication, and problem-solving skillsExtensive experience with Microsoft Intune and Jamf Pro, including policy/profile management, application deployment, patch management, compliance, and zero-touch deploymentStrong PowerShell scripting experience, particularly for Microsoft 365 and Exchange Online administration6+ years of progressive experience in IT administration, systems administration, endpoint management, or a related fieldDemonstrated ability to work independently, take ownership of complex technical issues, and provide high touch support to C-Level executives and executive assistantsExtensive experience with Microsoft 365, Exchange Online, Microsoft Entra ID, Microsoft Purview, and Microsoft Defender, including Defender for Office 365Experience with Microsoft Graph API and advanced PowerShell automationExperience developing ServiceNow solutions, including catalog items and Flow DesignerExperience integrating ServiceNow with Okta, Microsoft 365, HR systems, or endpoint management platformsExperience with enterprise networking, certificate-based authentication, or Wi-Fi technologiesRelevant Microsoft, Jamf, Okta, ServiceNow, or other technical certifications