Senior IT Security BRM: Strategy, Relationships & Growth

General Dynamics Information Technology, Inc.; Virginia; Hybrid; USD 102,000 - 138,000; Full time

Benefits offered by this job

Total Rewards package

Hybrid/Remote with travel

Job summary

General Dynamics Information Technology, Inc. in the United States is seeking a Sr. Business Relationship Manager to advance our IT security services strategy and grow client partnerships.

You will provide trusted advisory, guide decision-making, and resolve issues to ensure client satisfaction across internal clients and suppliers. We seek a leader who can bridge gaps between agencies, identify client needs, and propose solutions while ensuring strong communications and program execution.

Qualifications

• 8+ years of work experience in customer success/enablement, account management, or related roles.
• Experience building and maintaining client relationships and guiding decision-making.

Responsibilities

• Maintain deep knowledge of company products and services.
• Build and maintain relationships with clients and suppliers in the VITA MSI program.
• Identify client needs and propose suitable solutions.
• Provide product consultations and guide decision-making.
• Bridge gaps between agencies to improve efficiency and trust.
• Resolve complaints, issues, and escalations promptly.
• Ensure client satisfaction and contribute to strategic planning for growth.
• Lead meetings and present to diverse audiences.

Skills

Business Strategies

Relationship Management

Strategic Planning

Microsoft Office

CRM software

Tools

Microsoft Office

CRM software

Job description

General Dynamics Information Technology, Inc. in the United States is seeking a Sr. Business Relationship Manager to advance our IT security services strategy and grow client partnerships.

You will provide trusted advisory, guide decision-making, and resolve issues to ensure client satisfaction across internal clients and suppliers. We seek a leader who can bridge gaps between agencies, identify client needs, and propose solutions while ensuring strong communications and program execution.