Business Relationship Manager, Sr

General Dynamics Information Technology, Inc.; Virginia; Hybrid; USD 102,000 - 138,000; Full time

Benefits offered by this job

Total Rewards package

Hybrid/Remote with travel

Job summary

General Dynamics Information Technology, Inc. in the United States is seeking a Sr. Business Relationship Manager to advance our IT security services strategy and grow client partnerships.

You will provide trusted advisory, guide decision-making, and resolve issues to ensure client satisfaction across internal clients and suppliers. We seek a leader who can bridge gaps between agencies, identify client needs, and propose solutions while ensuring strong communications and program execution.

Qualifications

• 8+ years of work experience in customer success/enablement, account management, or related roles.
• Experience building and maintaining client relationships and guiding decision-making.

Responsibilities

• Maintain deep knowledge of company products and services.
• Build and maintain relationships with clients and suppliers in the VITA MSI program.
• Identify client needs and propose suitable solutions.
• Provide product consultations and guide decision-making.
• Bridge gaps between agencies to improve efficiency and trust.
• Resolve complaints, issues, and escalations promptly.
• Ensure client satisfaction and contribute to strategic planning for growth.
• Lead meetings and present to diverse audiences.

Skills

Business Strategies

Relationship Management

Strategic Planning

Microsoft Office

CRM software

Tools

Microsoft Office

CRM software

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Functional Experts Job Qualifications: Skills: Business Strategies, Relationship Management, Strategic Planning Certifications: None Experience: 8 + years of related experience US Citizenship Required: No

Job Description: Sr. Business Relationship Manager

Apply your expertise to advance the mission and optimize our business strategy as a Business Relationship Manager (BRM) at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help them grow their business. At GDIT, people are our differentiator. We are looking for an outgoing Business Relationship Manager to help our customer foster strong relationships with internal clients for IT security services. The business relationship manager’s responsibilities include providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, escalations and ensuring client satisfaction. To be successful as a business relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.

Key Responsibilities

• Maintain a deep knowledge of company products and services
• Build and maintain strong relationships with prospective and existing clients as well as other suppliers in the VITA MSI program
• Identifying clients' needs and requirements and proposing suitable solutions
• Providing clients with comprehensive product/service consultations and guiding their decision-making process
• Bridge the gaps between GDIT and Commonwealth of Virginia Agencies to improve efficiency / communication and build trust
• Resolving agency and other supplier complaints, issues and escalations efficiently and in a timely manner
• Ensuring client satisfaction
• Contribute to strategic planning sessions to align pipeline activities with new and improved security services for program growth
• Lead meetings and presenting to multiple participants in person and/or virtually

Key Skills

• 8+ years of work experience including prior roles in customer success/enablement, supply chain or vendor relations, and/or account management in the IT sector
• Experience as a relationship manager, in customer service, or a similar role
• Ability to build and maintain strong client and business relationships
• Proficiency in Microsoft Office and CRM software
• Excellent communication and interpersonal skills
• Good conflict resolution and problem-solving skills
• Leadership skills
• Customer-oriented
• Understanding of Information Security/Cyber security services
• Excellent customer service skills
• Strong Problem solving
• Excellent communication skills
• State and Local government experience a plus
• The ability to lead meetings and take meeting minutes during in person and virtual meetings
• Comfortable presenting to varying audience sizes

Location:

Hybrid or Remote with travel (estimated at 25 - 35% on site in Richmond, VA, though more may be required at times, or travel to other locations may be required).

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Hybrid Work Location: Any Location / Remote Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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