IT Project Manager

Creative Solutions Services, LLC; Columbus (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

Creative Solutions Services, LLC in Columbus, Ohio, seeks an experienced IT Project Manager to lead the end-to-end modernization and rewrite of a statewide licensing and quality platform. You will oversee planning, development, testing, deployment, and post-launch support for a full platform rewrite, ensuring alignment with public-sector requirements.

The role requires 7+ years of large project management experience, strong leadership and communication skills, and a proven ability to coordinate

Qualifications

• 7+ years of experience managing large technology projects, system modernizations, or enterprise software implementations.
• Experience leading cross-functional, multi-stakeholder initiatives.
• Strong knowledge of project-management methodologies, governance, and the software development lifecycle.
• Bachelor's degree or equivalent experience.
• Ability to work onsite in Columbus, Ohio as needed.

Responsibilities

• Lead end-to-end modernization and rewrite of a statewide licensing and quality platform.
• Provide strategic direction for modernization involving Salesforce integrations.
• Build and maintain project plans, budgets, schedules, risk logs, and executive updates.
• Coordinate product owners, program staff, business analysts, architects, developers, QA, security, operations, and vendors.
• Facilitate input from licensing staff, administrators, service providers, and leadership.
• Manage scope, dependencies, resources, risks, and stakeholder expectations.
• Lead change-management, test strategy, readiness, rollout, and stabilization.
• Ensure delivery aligns with public-sector policies, data-security standards, governance and reporting.
• Champion user-centered design and continuous improvement to reduce admin burden.
• Provide concise status, risk, budget, and decision reporting to senior leadership.

Skills

Project management

Cross-functional collaboration

Communication

Leadership

Analytical thinking

Problem solving

Risk management

Stakeholder management

SDLC knowledge

Budgeting & scheduling

Education

Bachelor's degree in information systems/business/public administration

Tools

Salesforce

Job description

IT Project Manager - Enterprise Platform Modernization

Location: Columbus, OH (Onsite)

Position Type: Long Term Contract

Position Summary

We are seeking an experienced Project Manager to lead the end-to-end modernization and rewrite of a statewide licensing and quality platform. The initiative will improve licensing workflows, program operations, provider experience, system integration, and access to reliable information.

Responsibilities

• Lead planning, requirements, development, testing, deployment, and post-launch support for a full platform rewrite.
• Provide strategic direction and oversight for modernization activities involving Salesforce or Salesforce integrations.
• Build and maintain project plans, budgets, schedules, milestones, risk logs, issue logs, and executive communications.
• Coordinate product owners, program staff, business analysts, architects, developers, QA, security, operations, and external vendors.
• Facilitate input from licensing staff, quality-program administrators, service providers, technical teams, and leadership.
• Manage scope, dependencies, resources, delivery risks, and stakeholder expectations across the project lifecycle.
• Lead change‑management planning, test strategy, implementation readiness, statewide rollout, and post‑launch stabilization.
• Ensure delivery aligns with public‑sector policies, data‑security standards, governance, and reporting obligations.
• Champion user‑centered design and continuous improvement to reduce administrative burden and improve the user experience.
• Provide clear, concise status, risk, budget, and decision reporting to senior leadership and oversight groups.

Required Qualifications

• Bachelor's degree in information systems, business administration, public administration, or a related field, or equivalent experience.
• 7+ years of experience managing large technology projects, system modernizations, or enterprise software implementations.
• Demonstrated success leading cross‑functional and multi‑stakeholder initiatives.
• Strong knowledge of project‑management methodologies, governance, and the software development lifecycle.
• Experience managing requirements, scope, risk, issues, budgets, schedules, and executive communications.
• Excellent leadership, communication, facilitation, analytical, and problem‑solving skills.
• Ability to work onsite in Columbus, Ohio as needed.

Preferred Qualifications

• PMP certification.
• Experience managing Salesforce projects or teams working with Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications.
• Familiarity with CRM, workflow automation, case‑management platforms, and system integration.
• Experience with public‑sector systems, human services, licensing programs, or quality‑rating programs.
• Knowledge of data migration, cloud application architecture, security, and compliance.