Senior IT Project & Hardware Deployment Lead

University of Iowa; Iowa City (IA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The University of Iowa Health Care HCIS is seeking a Senior IT Support Consultant to provide advanced client device knowledge and lead IT hardware efforts across capital and departmental projects. The role involves coordinating planning, ordering, and installation of client technologies, supervising deployment staff, and partnering with project management, vendors, and end users.

The position offers a hybrid work arrangement within Iowa, with on-site requirements at the Medical Campus and

Qualifications

• 3–5 years experience supporting workstations running Windows 11 and MS Office 365.
• 3–5 years of experience in running IT-related projects.
• 3–5 years of enterprise desktop hardware/software in a managed workstation environment.
• Excellent oral and written communication for technical and non-technical staff.
• Strong organizational skills with ability to work independently and meet deadlines.
• Experience documenting project processes and deploying IT hardware/software.
• Ability to move and install personal computer equipment.

Responsibilities

• Develops and manages project processes.
• Develops hardware install plan, coordinates, configures and installs project IT hardware often overseeing designated Deployment staff.
• Answer questions from customers regarding HCIS standardized equipment.
• Develop the understanding of institutional knowledge to reflect the needs into project planning.
• Performs advanced analysis and problem resolution with device hardware and connectivity in new installations.
• Acts as a technical and process mentor for staff.
• Performs IT project coordination training.
• Ability to take self-study and vendor sponsored classes related to technical systems software and hardware.
• Development of a high-level understanding about hardware utilized in clinical workflows and also expected to communicate the needs to end users.
• Develops documentation for complex software/hardware installation processes.
• Documents and shares problem resolutions and best practices with team members.
• Maintains accurate inventory management records.
• Accurately documents work in the ticket tracking system.
• Maintains project documentation for tracking all phases of a project.
• Represents HCIS at project meetings to gather information on customer requirements.
• Assists with the implementation of approved projects, providing project support and services.
• Manages medium to large sized projects.
• Performs back up responsibilities of team lead when needed.
• Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Skills

Windows 11

MS Office 365

Customer service

Oral and written communication

Independent work

Organizational skills

Project coordination

Education

Bachelor's degree in Computer Science, MIS, IT-related field, or equivalent

Tools

Ticketing system

Job description

The University of Iowa Health Care HCIS is seeking a Senior IT Support Consultant to provide advanced client device knowledge and lead IT hardware efforts across capital and departmental projects. The role involves coordinating planning, ordering, and installation of client technologies, supervising deployment staff, and partnering with project management, vendors, and end users.

The position offers a hybrid work arrangement within Iowa, with on-site requirements at the Medical Campus and