SENIOR IT PROFESSIONAL - APPLICATIONS

City of Houston; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

City of Houston Information Technology Services is seeking a Senior IT Professional – Applications to provide production support for business-critical apps, monitor, troubleshoot incidents, and develop solutions using the .NET stack.

You will liaise with business units, gather requirements, coordinate change management and releases, and mentor teammates. Strong communication and presentation skills are essential for success in this role.

Qualifications

• Requires a Bachelor's degree in Computer Science, MIS or closely related field.
• At least six (6) years of technology experience supporting applications.
• Advanced certifications may substitute for up to two years of education.

Responsibilities

• Provide production support to business-critical applications.
• Proactive monitoring, troubleshooting and quick resolution of incidents.
• Develop and troubleshoot custom applications and interfaces using the .NET stack.
• Coordinate meetings and requirements for support activities and enhancements.
• Coordinate change management and release activities.
• Mentor and train team members; communicate complex ideas clearly.

Skills

SQL

SSRS

NET

VB.NET

C#

REST API

Web Services

XML

HTML

CSS

Azure

AWS

SaaS/ERP

DevOps

Visual Studio

ServiceNow

NET Core

Azure Migration

Education

Bachelor's degree in Computer Science or MIS

Tools

Visual Studio

ServiceNow

Job description

Position Overview

Applications accepted from: AII PERSONS INTERESTED
Department/Division: Houston Information Technology Services/Enterprise Application Services

Reporting Location

611 WALKER, Houston, TX 77002

Workdays & Hours

MONDAY – FRIDAY 8:00 AM – 5:00 PM
Subject to Change

Description Of Duties / Essential Functions

The Senior IT Professional – Applications will provide production support to business-critical applications. Daily duties include proactive monitoring, troubleshooting and quick resolution of critical incidents. Develop/troubleshoot custom application and interface using programming languages within the .NET stack. Serve as the expert liaison to the business or functional area. Work at the highest technical level of all phases of applications systems analysis and support activities. Coordinate meetings and requirement gathering sessions for the support activities and enhancement requests. Ensure customers’ business requirements fully understood, documented, communicated, and acted upon. Coordinate change management and release activities. Provide mentoring and training to other team members as needed. Excellent written and verbal presentation skills with the ability to present complex ideas in a clear and concise manner. Under direction of the IT Manager, performs a variety of information technology related development management and support activities for any assigned department/division.

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditioning. Significant time spent using computer displays, keyboard, and mouse.

Minimum Requirements

EDUCATION

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

Usually has advanced technical certifications that demonstrate mastery of a specialized application.

Experience

At least six (6) years of technology experience supporting applications. Advanced certifications and/or greater than six (6) years applicable experience may be substituted for up to two (2) years of the education requirement.

LICENSE

None

PREFERENCES

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preference will be given to candidates with the following skillsets:

• At least 2 years of experience in Microsoft SQL database, SSRS report development and .NET technologies
• One or more years of Experience in Visual Studio and DevOps
• Experience in .NET technologies and programming skills in Vb.Net, C#, Rest API, Web Services, XML, HTML, CSS
• Azure cloud or AWS cloud
• SaaS/ERP solutions and configurations
• Microsoft office products
• Application support, ITSM ticketing tools like Service-now
• .NET core framework experience
• MS Azure cloud application migration experience

GENERAL INFORMATION

Selection / Skills Tests Required

Department may administer skills assessment test

SAFETY IMPACT POSITION – NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE

29

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.