Senior IT Operations & Workforce Analytics - Remote

Prosum Inc.; Denver (CO); Remote; USD 94,000 - 103,000; Full time

Job summary

Prosufm? Inc. is seeking a Senior Analyst to support IT Operations and Workforce Analytics from a fully remote setting.

The role focuses on understanding how technology teams spend time, where resources are used, and how data can drive better decision-making. The candidate will shape data capture and analytics beyond basic reporting. The ideal candidate will translate business questions into data requirements, establish data structures for IT activity, and collaborate with IT leadership to

Qualifications

• Senior-level analyst with experience in complex IT environments.
• Ability to define data needs to answer business questions, not just report on metrics.
• Experience analyzing IT operations, service management, or labor data.

Responsibilities

• Evaluate IT operational and workforce data for usability and gaps.
• Analyze work inside and outside ITSM systems to inform decisions.
• Translate questions into measurable data requirements and analytics.
• Help establish data structures and categories for IT activity tracking.
• Partner with IT stakeholders to improve data capture and reporting.
• Recommend dashboards and metrics for workload and labor utilization.
• Conduct discovery to understand cross-team work patterns.
• Identify trends, inefficiencies, and improvement opportunities.
• Develop insights for IT leadership on operational decisions.
• Present findings to senior IT stakeholders.

Skills

Advanced analytics

Stakeholder management

Problem solving under incomplete data

Data modeling

Communication

Education

Bachelor's degree in IT/Analytics

Tools

ServiceNow

Freshservice

TeamDynamix

Job description

Prosufm? Inc. is seeking a Senior Analyst to support IT Operations and Workforce Analytics from a fully remote setting.

The role focuses on understanding how technology teams spend time, where resources are used, and how data can drive better decision-making. The candidate will shape data capture and analytics beyond basic reporting. The ideal candidate will translate business questions into data requirements, establish data structures for IT activity, and collaborate with IT leadership to