Senior IT Operations & OT Specialist

Daifuku North America; Novi (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Daifuku Airport America Corporation, a subsidiary of Daifuku North America, is seeking an IT Operations Analyst III to provide senior-level site-support and OT expertise across DNA facilities. You will troubleshoot endpoints, infrastructure, network, and identity issues while mentoring junior teammates.

This role leads deployments, drives reliability improvements, and coordinates with vendors and IT teams. Strong Windows, AD/Entra ID, virtualization, and 365 skills are required, with a

Qualifications

• Six or more years of progressive IT support or operations experience, or two years in an IT Operations Analyst II or comparable role.
• Associate or bachelor degree, technical training, or equivalent practical experience in information technology or a related discipline.
• Demonstrated experience supporting endpoint, infrastructure, networking, and operational technology environments

Responsibilities

• Serve as a senior onsite and remote technology support resource for assigned facilities and business operations.
• Resolve complex endpoint, software, infrastructure, server, network, identity, and connectivity issues.
• Lead technology deployments, upgrades, refreshes, infrastructure changes, and site-improvement initiatives.
• Act as the primary IT Operations representative for designated facilities and coordinate local technology activities with stakeholders, vendors, and internal IT teams.
• Participate in incident management, problem management, service restoration, and continuous improvement activities.
• Develop and maintain technical documentation, knowledge articles, standards, procedures, and runbooks.

Skills

Windows 10/11 & Microsoft 365

Networking & WAN/LAN

Identity management (AD, Entra ID)

Technical leadership

Incident & problem management

Education

Bachelor's or Associate degree in IT

Technical training or equivalent experience

Tools

Hyper-V

Windows Server

Intune

Virtualization platforms

Job description

Daifuku Airport America Corporation, a subsidiary of Daifuku North America, is seeking an IT Operations Analyst III to provide senior-level site-support and OT expertise across DNA facilities. You will troubleshoot endpoints, infrastructure, network, and identity issues while mentoring junior teammates.

This role leads deployments, drives reliability improvements, and coordinates with vendors and IT teams. Strong Windows, AD/Entra ID, virtualization, and 365 skills are required, with a