Senior IT Operations Analyst: Endpoint, Network & OT Lead

Daifuku Airport America Corporation; Novi (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

Paid Vacation Time

Paid Sick Time

Paid Holidays

401K

Flexible Spending Accounts

Job summary

Daifuku Airport America Corporation is seeking an IT Operations Analyst III to serve as a senior site-support and OT resource for DNA facilities. You will assist with endpoint, infrastructure, network, and workplace technology, while acting as a technical leader and escalation point.

You will lead complex troubleshooting, mentor junior staff, and drive improvements for reliability and efficiency across Windows, AD/Entra ID, virtualization, and enterprise services.

Qualifications

• Six or more years of progressive IT support or operations experience, or two years in an IT Operations Analyst II or comparable role.
• Associate or bachelor degree, technical training, or equivalent practical experience in information technology or related discipline.
• Demonstrated experience supporting endpoint, infrastructure, networking, and operational technology environments.

Responsibilities

• Provide senior onsite and remote technology support for assigned facilities and operations.
• Resolve complex endpoint, software, infrastructure, server, network, identity, and connectivity issues.
• Lead complex troubleshooting efforts and coordinate activities across teams.
• Develop and maintain technical documentation, runbooks, and knowledge articles.
• Mentor junior analysts and drive service reliability and continuous improvement.

Skills

Windows OS

Microsoft 365

Networking

Active Directory

Entra ID

Virtualization

Troubleshooting

Leadership

Documentation

Incident management

Education

Associate or bachelor degree

Tools

Intune

Hyper-V

VPN

WAN

Job description

Daifuku Airport America Corporation is seeking an IT Operations Analyst III to serve as a senior site-support and OT resource for DNA facilities. You will assist with endpoint, infrastructure, network, and workplace technology, while acting as a technical leader and escalation point.

You will lead complex troubleshooting, mentor junior staff, and drive improvements for reliability and efficiency across Windows, AD/Entra ID, virtualization, and enterprise services.