Senior IT Operations & OT Specialist

Daifuku Co., Ltd.; Novi (MI); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

Paid Vacation Time

Paid Sick Time

Paid Holidays

401(k)

Flexible Spending Programs

Job summary

Daifuku Airport America Corporation is seeking an experienced IT Operations Analyst III to serve as a senior site-support and OT resource for DNA facilities. You will provide advanced support for endpoints, infrastructure, networks, and workplace technology while acting as a technical leader and escalation point.

The role leads complex troubleshooting, coordinates activities across facilities, mentors junior team members, and drives improvements for reliability, supportability, and efficiency.

Qualifications

• Six or more years of progressive IT support or operations experience, or two years in an IT Operations Analyst II or comparable role.
• Associate or bachelor degree, technical training, or equivalent practical experience in information technology or a related discipline.
• Demonstrated experience supporting endpoint, infrastructure, networking, and operational technology environments

Responsibilities

• Serve as a senior onsite and remote technology support resource for assigned facilities and business operations.
• Resolve complex endpoint, software, infrastructure, server, network, identity, and connectivity issues.
• Serve as a primary escalation point for IT Operations Analyst I and II personnel.
• Support Windows workstations, mobile devices, Microsoft 365, Active Directory, Entra ID, Windows Server, virtualization platforms, and related infrastructure technologies.
• Support and troubleshoot local and wide area network connectivity, switching, wireless networking, telecommunications, and related infrastructure equipment.
• Lead technology deployments, upgrades, refreshes, infrastructure changes, and site-improvement initiatives.
• Participate in incident management, problem management, service restoration, operational readiness, and service transition activities.
• Develop and maintain technical documentation, knowledge articles, standards, procedures, and operational runbooks.
• Provide technical leadership, mentoring, onboarding support, and knowledge sharing for Analyst I and II personnel.
• Promote operational excellence, standardization, automation, service reliability, and continuous improvement.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Networking

Troubleshooting

Documentation

Mentoring

Incident management

Education

Associate or Bachelor degree

Tools

Hyper-V

Intune

Virtualization platforms

Job description

Daifuku Airport America Corporation is seeking an experienced IT Operations Analyst III to serve as a senior site-support and OT resource for DNA facilities. You will provide advanced support for endpoints, infrastructure, networks, and workplace technology while acting as a technical leader and escalation point.

The role leads complex troubleshooting, coordinates activities across facilities, mentors junior team members, and drives improvements for reliability, supportability, and efficiency.