Senior IT Operations Analyst - OT & Facilities
Daifuku North America
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Job summary
Daifuku Airport America Corporation is seeking an experienced IT Operations Analyst III to act as a senior resource for site support, including endpoint, infrastructure, and operational technology environments. You will mentor junior staff, drive improvements, and coordinate across facilities to improve service reliability and efficiency.
The role covers leading deployments, handling complex troubleshooting, and contributing to incident and problem management, with responsibilities spanning
Qualifications
- Six or more years of progressive IT support or operations experience, or two years in an IT Operations Analyst II or comparable role.
- Associate or bachelor degree, technical training, or equivalent practical experience in information technology or a related discipline.
- Demonstrated experience supporting endpoint, infrastructure, networking, and operational technology environments.
Responsibilities
- Serve as a senior onsite and remote technology support resource for assigned facilities and business operations.
- Resolve complex endpoint, software, infrastructure, server, network, identity, and connectivity issues.
- Lead complex troubleshooting efforts and coordinate technology activities across supported facilities.
- Provide technical leadership, mentoring, onboarding support, and knowledge sharing for Analyst I and II personnel.
- Lead technology deployments, upgrades, refreshes, and site-improvement initiatives.
- Participate in incident management, problem management, service restoration, and operational readiness.
Skills
Education
Tools
Job description
Daifuku Airport America Corporation is seeking an experienced IT Operations Analyst III to act as a senior resource for site support, including endpoint, infrastructure, and operational technology environments. You will mentor junior staff, drive improvements, and coordinate across facilities to improve service reliability and efficiency.
The role covers leading deployments, handling complex troubleshooting, and contributing to incident and problem management, with responsibilities spanning
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