Senior IT Project Manager - DoD TS/SCI NetOps & VIP Support

Peraton; Hawaii; On-site; USD 150,000 - 190,000; Full time

Job summary

Peraton is seeking an Operations Manager to lead a combined team delivering end-user and network services under the SITEC-3 contract at Camp H.M. Smith, Hawaii.

The role requires overseeing NetOps, campus networks, and Unified Communications, mentoring a broad team, and aligning with USSOCOM requirements 24x7x365. The Project Manager will drive strategic staffing, priority-based service requests, and continuous improvements across tools and processes to ensure top-tier customer service for

Qualifications

• Active DoD clearance is required.
• Experience with DoD 8570.01-M IAT II certification.
• Expertise in Service Desk and Current Operations.

Responsibilities

• Oversee daily operations across assigned teams.
• Coordinate resources and workforce for operations and projects.
• Ensure SLA-based handling and resolution of service requests.
• Mentor team members and develop cross-training programs.
• Develop and maintain a catalog of Standard Operating Procedures.

Skills

DoD TS/SCI clearance

DoD 8570.01-M IAT II

Service Desk & CurrentOperations

Team leadership (up to 15)

VIP user support

Windows & Active Directory

Cisco & Unified Communications

Operational procedures documentation

Job description

Peraton is seeking an Operations Manager to lead a combined team delivering end-user and network services under the SITEC-3 contract at Camp H.M. Smith, Hawaii.

The role requires overseeing NetOps, campus networks, and Unified Communications, mentoring a broad team, and aligning with USSOCOM requirements 24x7x365. The Project Manager will drive strategic staffing, priority-based service requests, and continuous improvements across tools and processes to ensure top-tier customer service for