Senior IT Operations Manager — End-User Devices

The University Of Chicago; Chicago, Northern (IL, KY); Hybrid; USD 101,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

The University of Chicago is seeking an Operations & IT Support Manager for the SSCS. You will lead a team responsible for end-user devices, software, and networking support, guiding day-to-day operations and strategic initiatives.

You will collaborate with campus IT leaders, recruit and develop staff, and ensure security compliance while continuously improving service delivery for SSD faculty, staff, and researchers.

Qualifications

• Education: college or university degree required.
• Minimum 7+ years in a related IT/organizational operations role.
• Experience with end-user device lifecycles and policy adherence.

Responsibilities

• Oversees IT logistics for EUDs and peripherals, including provisioning and inventory.
• Leads the SSCS Operations team and guides day-to-day activities.
• Participates in strategic SSCS leadership and partnerships across IT.
• Recruits, hires, and trains Operations staff and sets performance goals.
• Ensures timely responses to IT user support issues and security compliance.

Skills

End-User-Devices

Team leadership

Multi-platform support

Customer service

Project management

Policy compliance

Education

Bachelor’s degree

College degree

Tools

OneDrive

Box

Gmail

End Point Management Systems

Job description

The University of Chicago is seeking an Operations & IT Support Manager for the SSCS. You will lead a team responsible for end-user devices, software, and networking support, guiding day-to-day operations and strategic initiatives.

You will collaborate with campus IT leaders, recruit and develop staff, and ensure security compliance while continuously improving service delivery for SSD faculty, staff, and researchers.