End-User Computing Manager - Devices, Support & Security

FreshDirect; New York (NY); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

PTO and Sick Time

Medical and Dental coverage

401(k) with employer match

Free employee shuttle bus service

Job summary

FreshDirect in New York City is seeking a CTS Manager for End User Devices to oversee lifecycle management and support of end-user devices. This role includes managing the CTS team and aligning strategies with corporate IT.

The ideal candidate holds a Bachelor’s in IT with 7+ years in IT and 3+ in management. The position offers a competitive salary of $95,000 – $125,000 along with comprehensive benefits including medical coverage and employee discounts.

Qualifications

• 3+ years in a managerial role.
• Strong knowledge of ITIL practices.
• Excellent track record in vendor and contract management.

Responsibilities

• Oversee the lifecycle and support of end-user computing devices.
• Manage the CTS team and ensure smooth operations.
• Lead the desktop support team to resolve user issues.

Skills

Knowledge of Windows, macOS, mobile OS platforms

MDM tools (e.g., Intune, JAMF)

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in Information Technology or related field

7+ years of progressive IT experience

Tools

Service desk operations tools

Job description

FreshDirect in New York City is seeking a CTS Manager for End User Devices to oversee lifecycle management and support of end-user devices. This role includes managing the CTS team and aligning strategies with corporate IT.

The ideal candidate holds a Bachelor’s in IT with 7+ years in IT and 3+ in management. The position offers a competitive salary of $95,000 – $125,000 along with comprehensive benefits including medical coverage and employee discounts.