Endpoint IT Support Specialist: Devices & Deployments

Mercy, Inc.; Chicago (IL); On-site; USD 65,000 - 72,000; Full time

Job summary

Mercy Home for Boys & Girls is seeking an Endpoint Support Specialist to ensure reliable access to technology for staff. You will manage end-user devices, handle imaging and provisioning, MDM administration, and device rollouts across locations from our West Loop campus in Chicago.

The role requires 3+ years in a Microsoft client/server environment with strong Windows skills, plus hands-on Dell device experience and familiarity with AD/Entra ID and Microsoft 365.

Qualifications

• Minimum of three (3) years of experience in a Microsoft client/server environment, with expert-level proficiency in Windows operating systems.
• At least three (3) years of hands-on experience troubleshooting Dell workstations and mobile devices, including Apple iOS, Android, Windows, and ChromeOS. Familiarity with MacOS is a plus.
• Minimum of one (1) year of experience working with Active Directory, Entra ID, and Microsoft 365.
• Familiarity with Google Mobile Device Management (MDM) and Microsoft Intune is a plus.

Responsibilities

• Monitor and respond to user requests through the IT ticketing system, ensuring timely and effective resolution of technology-related issues in line with established SLAs involving Agency-supported endpoint devices.
• Maintain an accurate and up-to-date inventory of all Agency purchased technology assets.
• Provide on-site support with the flexibility to travel to any Agency location.
• Assist in delivering basic technology training or orientation sessions for new staff as needed.
• Proactively communicate important updates to users, including system outages, procedural changes, user-impacting updates, and best practices.

Skills

Windows expert

End-user support

Microsoft 365

Active Directory

Customer service

Tools

Dell workstations

MDM (Intune)

Google MDM

Job description

Mercy Home for Boys & Girls is seeking an Endpoint Support Specialist to ensure reliable access to technology for staff. You will manage end-user devices, handle imaging and provisioning, MDM administration, and device rollouts across locations from our West Loop campus in Chicago.

The role requires 3+ years in a Microsoft client/server environment with strong Windows skills, plus hands-on Dell device experience and familiarity with AD/Entra ID and Microsoft 365.