End-User IT Operations Manager - Higher Ed Leadership

University of Chicago; Chicago (IL); On-site; USD 101,000 - 130,000; Full time

Job summary

The University of Chicago's Social Sciences Computing Services is seeking an Operations & IT Support Manager to lead the SSCS Operations team, focusing on end-user devices and peripherals.

You will oversee day-to-day operations, strategic improvements, recruit and develop staff, and collaborate with campus IT leaders to deliver secure, innovative tech services for faculty, staff, and researchers.

Qualifications

• Minimum requirements include a college or university degree in related field.
• 7+ years of work experience in a related job discipline.
• Experience supervising staff preferred

Responsibilities

• Manages IT logistics for End-User-Devices and peripherals across SSD, including purchasing, provisioning, deployment, and inventory tracking.
• Advocates for SSD in University-Wide discussions related to EUD policy
• Develops and maintains documentation, practices, procedures, and policies governing the EUD lifecycle.
• Manages Operations team staff, including day-to-day supervision and performance oversight of the six Desktop Support Technicians.
• Participates in SSCS leadership activities, including strategic planning and partnership-building with other UChicago IT leaders.
• Recruits, hires, and trains new Operations staff.
• Manages professional staff and/or supervisors. Establishes performance goals, allocates resources and assesses policies for direct subordinates.
• Manages all IT needs. Develops and implements business plans to deliver technical solutions.
• Ensures teams provide timely and appropriate responses to IT user support issues and compliance with University security requirements.
• Performs other related work as needed.

Skills

Interpersonal communication

Project management

Multi-platform support

Analytical problem solving

Team leadership

Education

Bachelor’s degree

College degree in related field

Tools

OneDrive

Box

Gmail

Job description

The University of Chicago's Social Sciences Computing Services is seeking an Operations & IT Support Manager to lead the SSCS Operations team, focusing on end-user devices and peripherals.

You will oversee day-to-day operations, strategic improvements, recruit and develop staff, and collaborate with campus IT leaders to deliver secure, innovative tech services for faculty, staff, and researchers.