Senior IT Operations Leader — On-Prem to Cloud

RPMS RoundPoint Mortgage Servicing; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Medical + 401K

Disability coverage

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC seeks an experienced SVP of IT Operations to lead and optimize the on‑premises and cloud infrastructure, ensuring high availability and robust disaster recovery across the organization. This hands‑on leadership role also manages a small operations team and partners with technical and business units to keep IT aligned with business goals.

You will implement ITIL practices, develop runbooks, and drive continuous service improvements while overseeing incident management,

Qualifications

• Experience leading IT operations teams in a large, multi-site environment.
• Strong ability to align IT services with business goals and user needs.
• Proven incident management, disaster recovery, and high-availability focus.
• Experience with ITIL processes and runbooks.

Responsibilities

• Oversee on‑premises and cloud infrastructure, ensuring peak performance and uptime.
• Lead incident response, on‑call rotations, and major incident communications.
• Manage vendor relations, service delivery, and asset inventory.
• Develop and enforce IT operational policies, procedures, and KPIs.

Job description

CrossCountry Mortgage, LLC seeks an experienced SVP of IT Operations to lead and optimize the on‑premises and cloud infrastructure, ensuring high availability and robust disaster recovery across the organization. This hands‑on leadership role also manages a small operations team and partners with technical and business units to keep IT aligned with business goals.

You will implement ITIL practices, develop runbooks, and drive continuous service improvements while overseeing incident management,