IT Operations Leader: HA/DR & Incident Response

RoundPoint Mortgage Servicing LLC; Fort Mill, Saint Louis Park, Dallas (SC, MN, TX); On-site; USD 130,000 - 170,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC is seeking an experienced IT Operations Leader to supervise on‑premises and cloud infrastructure, enterprise job scheduling, and high availability across services. The role partners with technical and business teams to develop, test and oversee disaster recovery environments and is hands-on while managing a small operations team.

The position emphasizes incident management, change control, KPI reporting and alignment with business needs, ensuring reliable IT

Qualifications

• Experience leading IT operations with hands-on technical work.
• Thorough knowledge of networks, on-prem and cloud computing.
• Strong leadership and communication with stakeholders.
• Ability to manage multiple projects and on-call rotations.

Responsibilities

• Manages and monitors operational system performance across IT infrastructure.
• Lead incident response and major incident communications.
• Oversee service delivery, vendor management and certificate management.
• Manage IT Operations team as first line of solutioning for outages.
• Coordinate triage efforts and communications for major incidents.
• Create and operate run books and SOPs.
• Lead IT operational policies, procedures and practices.
• Assist with IT assets inventory and vendor platforms.
• Apply ITIL and related frameworks to ensure high service availability.
• Oversee change management with auditability and KPI reporting.
• Collaborate with support teams and business units to align IT with objectives.
• Manage IT service providers for internet, cloud, and hardware maintenance.

Skills

Leadership

Communication

Incident response

Problem solving

IT infrastructure

ITIL knowledge

Education

Bachelor's or master's degree in IT or related technical field

Job description

RoundPoint Mortgage Servicing LLC is seeking an experienced IT Operations Leader to supervise on‑premises and cloud infrastructure, enterprise job scheduling, and high availability across services. The role partners with technical and business teams to develop, test and oversee disaster recovery environments and is hands-on while managing a small operations team.

The position emphasizes incident management, change control, KPI reporting and alignment with business needs, ensuring reliable IT