VP, IT Operations & Resilience (Remote)

CrossCountry Mortgage, LLC

Fort Mill, Minneapolis, Coppell (SC, MN, TX)

Remote

USD 260,000 - 340,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking an experienced SVP, IT Operations to lead the on-prem and cloud IT environment, ensuring high availability and disaster recovery. This role oversees incident management, run books, SOPs, and a small operations team while partnering with business units to align IT with strategic goals.

The ideal candidate has 10+ years in IT Operations, strong leadership, and deep knowledge of networks, systems, and cloud platforms.

Qualifications

Proven experience leading IT Operations with hands-on technical execution.
Experience with system installation, configuration and analysis.
Thorough knowledge of networks, on-prem and cloud computing.
Strong leadership and communication to manage a small team.
Troubleshoot complex IT ecosystems and infrastructure.
Ability to manage multiple projects and priorities.
Bachelor's or Master's in IT or related field; 10+ years experience.

Responsibilities

Manages and monitors operational system performance across hardware, software and data platforms.
Responds to IT incidents and outages; manages on-call rotations and communications.
Oversee vendor payments, certificate management, service accounts, etc.
Lead IT Operations team; coordinate triage for major incidents.
Create and operate run books and standard operating procedures.
Lead IT operational policies, procedures and practices.
Assist with IT asset management and inventory of hardware at vendor platforms.
Report KPIs and SLAs; collaborate with IT leadership on improving trends.
Collaborate with support teams and business units to align IT with objectives.