Senior VP, IT Operations & Reliability

CrossCountry Mortgage, LLC; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Disability coverage

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking an experienced SVP, IT Operations to lead on‑premises and cloud infrastructure, ensure high availability, and manage a small operations team. You will coordinate with technical and business groups to align IT services with business goals and drive disaster recovery readiness.

The role combines hands‑on technical leadership with strategic oversight and vendor management, shaping IT policy, KPIs, and service levels across the organization.

Qualifications

• Proven experience leading IT operations and teams with a hands‑on approach.
• Strong background in managing on‑prem and cloud infrastructure and applications.
• Experience with incident management, change control, and DR/BC planning.

Responsibilities

• Oversee IT operations across hardware, software, data platforms and processes.
• Lead incident response, outages, and major incident management with on‑call rotations.
• Oversee vendor payments, certificates, service accounts and asset inventory.

Skills

IT operations

Team leadership

Incident management

Cloud & on‑prem

ITIL

Disaster recovery

Vendor management

Cross-functional collaboration

Education

Bachelor’s or Master’s degree in IT

Tools

ITIL

Job description

CrossCountry Mortgage, LLC is seeking an experienced SVP, IT Operations to lead on‑premises and cloud infrastructure, ensure high availability, and manage a small operations team. You will coordinate with technical and business groups to align IT services with business goals and drive disaster recovery readiness.

The role combines hands‑on technical leadership with strategic oversight and vendor management, shaping IT policy, KPIs, and service levels across the organization.