Senior IT Ops Leader - On-Prem & Cloud HA/DR

Two Harbors Investment Corp.; Fort Mill (SC); On-site; USD 140,000 - 190,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC in Fort Mill, SC is hiring an Experienced IT Operations Leader who supervises on-premises and cloud-based software and infrastructure, including scheduling, batch processing, and high availability. You will lead a small operations team, partner with business units, and drive HA/DR programs to ensure service reliability across internal and customer-facing systems.

The role emphasizes hands-on technical work with leadership responsibilities, incident management,

Qualifications

• Hands-on IT operations leadership with focus on reliability and availability.
• Experience in managing on-premises and cloud-based environments.
• Strong vendor and stakeholder coordination and incident response.

Responsibilities

• Manages and monitors operational system performance across IT assets and services.
• Leading incident response, on-call rotations and major incident communications.
• Oversee service delivery, vendor management, certificate and account oversight.
• Lead IT Operations team as first-line for problem triage and resolution.
• Develop and maintain run books, SOPs and IT operational policies.
• Manage IT assets inventory and change management with auditability.

Skills

IT operations leadership

Incident management

Team leadership

Cloud & on-prem infrastructure

ITIL

Education

Bachelor's or Master's degree in IT or related field

Tools

Enterprise job scheduling

Batch processing

Incident response tooling

Job description

RoundPoint Mortgage Servicing LLC in Fort Mill, SC is hiring an Experienced IT Operations Leader who supervises on-premises and cloud-based software and infrastructure, including scheduling, batch processing, and high availability. You will lead a small operations team, partner with business units, and drive HA/DR programs to ensure service reliability across internal and customer-facing systems.

The role emphasizes hands-on technical work with leadership responsibilities, incident management,